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Updater Stuck downloading the bootstrapper

Scheduled Pinned Locked Moved Launcher Support
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  • qndaundefined Offline
    qndaundefined Offline
    qnda
    wrote on last edited by
    #1

    Hi there! I launched Plutonium to play and it started doing this update but it froze for an hour at this point. i checked in the task manager and the updater is not using connection. how can i solve?

    Immagine 2021-11-03 224147.jpg

    Dss0undefined 1 Reply Last reply
    0
    • qndaundefined qnda

      Hi there! I launched Plutonium to play and it started doing this update but it froze for an hour at this point. i checked in the task manager and the updater is not using connection. how can i solve?

      Immagine 2021-11-03 224147.jpg

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      @DR-qnda could be your antivirus blocking it: https://plutonium.pw/docs/antivirus/

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      • Dylpickle115undefined Offline
        Dylpickle115undefined Offline
        Dylpickle115
        wrote on last edited by
        #3

        hi my friend is getting this problem too but turning off the antivirus didnt work

        WolflexZundefined 1 Reply Last reply
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        • Dylpickle115undefined Dylpickle115

          hi my friend is getting this problem too but turning off the antivirus didnt work

          WolflexZundefined Offline
          WolflexZundefined Offline
          WolflexZ
          Contributor
          wrote on last edited by
          #4

          Dylpickle115 If you're using a third party antivirus defender then it can still cause issues even if its excluded or turned off. Either way you need to uninstall it cause Windows Defender is actually all you need, assuming that your friends device is either Windows 10/11. But it's your friend's choice.

          Dylpickle115undefined 1 Reply Last reply
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          • WolflexZundefined WolflexZ

            Dylpickle115 If you're using a third party antivirus defender then it can still cause issues even if its excluded or turned off. Either way you need to uninstall it cause Windows Defender is actually all you need, assuming that your friends device is either Windows 10/11. But it's your friend's choice.

            Dylpickle115undefined Offline
            Dylpickle115undefined Offline
            Dylpickle115
            wrote on last edited by
            #5

            WolflexZ he disabled his windows aswell, its just freezing when downloading "nuked" it gets a certain point through it then stops downloading

            WolflexZundefined 1 Reply Last reply
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            • Dylpickle115undefined Dylpickle115

              WolflexZ he disabled his windows aswell, its just freezing when downloading "nuked" it gets a certain point through it then stops downloading

              WolflexZundefined Offline
              WolflexZundefined Offline
              WolflexZ
              Contributor
              wrote on last edited by
              #6

              Dylpickle115 Probably has to do something with their network.

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