Email Already Being Used?
-
So, I have a friend who is trying to sign up for Plutonium so we can play together. When he goes to register an account, it says that his email is already in use despite never having used this software before. He was then able to actually reset the password to this supposed already created account, tried to log in with the new password and his email but it said that it's invalid. He already tried logging in through the client as well, and still nothing. What could be the cause of this, and how would we fix it?
-
The cause is as described, his email address is linked to an existing account. Get your friend to write a new password into a text file, request a password reset link, copy the password from the text file and use it as the new password, then attempt to login on the forum with the email and password copied from the text file. If after resetting the password he gets an error when logging into the forum, upload a screenshot of the error.
