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  3. False Positive: Kicked for VPN (Telecentro ISP - Argentina)

False Positive: Kicked for VPN (Telecentro ISP - Argentina)

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  • loyalenfield
    loyalenfield
    loyalenfield
    wrote last edited by
    #1

    Hello Plutonium Support Team,
    I am getting kicked from every single server with the error message stating that I am using a VPN or proxy, but I am not using any of those.
    My ISP is Telecentro (Argentina) and they use a CGNAT system, which means I share my public IP address with many other users in my neighborhood. I have a dynamic IP but it is very "sticky" and doesn't change easily, so restarting my router does not fix the issue.
    This is a false positive caused by my ISP's network structure. Could you please check my IP and help me whitelist it or fix this block?
    Thank you in advance!

    DirkRockface 1 Reply Last reply
    0
    • loyalenfield loyalenfield

      Hello Plutonium Support Team,
      I am getting kicked from every single server with the error message stating that I am using a VPN or proxy, but I am not using any of those.
      My ISP is Telecentro (Argentina) and they use a CGNAT system, which means I share my public IP address with many other users in my neighborhood. I have a dynamic IP but it is very "sticky" and doesn't change easily, so restarting my router does not fix the issue.
      This is a false positive caused by my ISP's network structure. Could you please check my IP and help me whitelist it or fix this block?
      Thank you in advance!

      DirkRockface
      DirkRockface
      DirkRockface
      Contributor
      wrote last edited by
      #2

      loyalenfield plutonium doesn't care about VPNs... it's the software that pretty much all server owners use to manage their servers (IW4MAdmin) It defaults to blocking VPNs.

      So you would need to get in touch with each server owner you want to play on to ask them to whitelist your IP.

      Or you can get in touch with the person who works the system for the VPN detection plugin for IW4MAdmin and see if they can take your IP off of the VPN list.

      https://www.xdefcon.com/

      Also, if you are behind a CGNAT, you don't have a dynamic IP... so that changing will do nothing for the perspective of what IW4MAdmin (or plutonium) sees... you'll need to do one of the two above options.

      loyalenfield 1 Reply Last reply
      0
      • DirkRockface DirkRockface

        loyalenfield plutonium doesn't care about VPNs... it's the software that pretty much all server owners use to manage their servers (IW4MAdmin) It defaults to blocking VPNs.

        So you would need to get in touch with each server owner you want to play on to ask them to whitelist your IP.

        Or you can get in touch with the person who works the system for the VPN detection plugin for IW4MAdmin and see if they can take your IP off of the VPN list.

        https://www.xdefcon.com/

        Also, if you are behind a CGNAT, you don't have a dynamic IP... so that changing will do nothing for the perspective of what IW4MAdmin (or plutonium) sees... you'll need to do one of the two above options.

        loyalenfield
        loyalenfield
        loyalenfield
        wrote last edited by
        #3

        DirkRockface thankss,sorry for the error i wrote that with ai, i guess they cant be trusted at all :b, i will try what u said

        thanks againnn

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        • Xerxes Xerxes moved this topic from BO2 Client Support

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