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stuck fetching update info

Scheduled Pinned Locked Moved BO2 Client Support
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  • train-gang
    train-gang
    train-gang
    wrote on last edited by
    #2

    My friend has the same problem

    1 Reply Last reply
    0
    • HannesC
      HannesC
      HannesC
      Plutonium Staff
      wrote on last edited by
      #3

      Probably your antivirus, MalwareBytes in your case. Try adding pluto as well as %localappdata%/Plutonium to your av's exclusions. If that doesn't work either, try disabling your av temporarily.

      Oscar2077 1 Reply Last reply
      2
      • jhj0018
        jhj0018
        jhj0018
        wrote on last edited by
        #4

        It seems to still be happening after I disabled both Windows defender and malbytes. Any other recommendations

        1 Reply Last reply
        1
        • HannesC
          HannesC
          HannesC
          Plutonium Staff
          wrote on last edited by
          #5

          You could try uninstalling Malwarebytes though. Some avs don't disable themselves completely even when disabled. I'd suggest uninstalling that, adding an exception to Pluto in defender, restarting your PC and launch pluto as admin again.

          1 Reply Last reply
          0
          • jhj0018
            jhj0018
            jhj0018
            wrote on last edited by
            #6

            So update I finally got it to start once I did everything, I went to set up bo2, then clicked play. but it seems to be the bootstraper because once it pulled up and tried to run, it couldn't.

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            0
            • HannesC
              HannesC
              HannesC
              Plutonium Staff
              wrote on last edited by
              #7

              Yeah stuck on bootsrapper? Antivirus issue as well. Assuming you did uninstall that, you should add pluto as an exception in defender now. Also make sure you don't have any overlay apps running in the background, causes issues with Pluto as well.

              1 Reply Last reply
              0
              • HannesC HannesC

                Probably your antivirus, MalwareBytes in your case. Try adding pluto as well as %localappdata%/Plutonium to your av's exclusions. If that doesn't work either, try disabling your av temporarily.

                Oscar2077
                Oscar2077
                Oscar2077
                wrote on last edited by
                #8
                This post is deleted!
                1 Reply Last reply
                0
                • pabloduran3
                  pabloduran3
                  pabloduran3
                  wrote on last edited by
                  #9

                  same here plutonium fetching update info

                  1 Reply Last reply
                  0
                  • greiser
                    greiser
                    greiser
                    wrote on last edited by
                    #10

                    yeah, i have the same problem

                    1 Reply Last reply
                    0
                    • iitsme.Kai
                      iitsme.Kai
                      iitsme.Kai
                      wrote last edited by
                      #11

                      same problem here

                      1 Reply Last reply
                      0

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