[Semi-Resolved] Issues With Sound (Windows 10) - Zombies & Multiplayer

[Kyrluckechuck]

Previously this had worked fine on a different system/setup, but on my new one, not so much.

So to quickly summarize, when I first started the Zombies mode, I was in 800x600 resolution with the wrong audio device selected. Not a problem, I switched all of my settings and voila, I had audio and could see properly.
I then played a couple of rounds to test out my dedicated server and everything was working great. I could alt-tab and come back in and audio still worked.

**Problem you are having:**

Next time I went to start it, I no longer had any audio in game. I went into my settings and realized everything was exactly as it was, with the correct audio device selected.

**What have you tried to do already?**

• Toggling what audio device back and forth
• Changing what audio device is selected at close/startup and then toggling to the correct one (tried starting with both the correct device and incorrect)
• Confirmed directly seems OK and all files there (nothing changed from last launch, but figured I'd check)
• Restarting computer (of course, but figured it was worth a shot)
• Restarting/unplugging re-plugging audio device (SteelSeries Arctis 7)
• Confirmed latest drivers installed for audio device (in this case the SteelSeries Engine)
• Looked up forum history to see many of these issues but none with seemingly any merit (many low-effort just stating an issue with no resolution or debug steps)
• Changed audio device settings to no longer allow any application exclusive audio control, as well as disabling all 'enhancements'
  
  
  • This one actually made a difference, and I could get back the audio every time I alt-tabbed from the game, but I'd have to go to the main menu for that. "Usable" now though, as I actually have game audio.
  • Just went to test it and now it seems to work all of the time. Seemingly resolved, but definitely bug-worthy as those steps shouldn't be necessary and many other users seem to be having the same problem (though they may not have tried this workaround).

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.This weird space is so that the headings go back to normal, ignore this

**Noteworthy:**

I am only able to selected the Arctis 7 Game as an option in-game, despite any other Windows application giving me the option of both Arctis 7 Game and Arctis 7 Chat. Not sure this is an issue as that's technically the correct behaviour, but this is very annoying nonetheless.

Specs are:

• Windows 10 Pro (64-bit) 19042
• SteelSeries Engine 3.18.8
• SteelSeries Arctis 7
• PlutoT6 r950, Launcher 2.2.1

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**When did you start having the problem?**

After restarting the game the first time

**Screenshot the error you get if possible. A video is even better.**

N/A

**Screenshot your Black Ops 2 folder - this lets people helping you spot any file problems.**

Figured you didn't want every possible screenshot since that would be many many, but let me know if you need/want others!

Minor bug that these forums don't seem to recover / end lists well and you need weird lines after

[Djsciplee]

i have the same problem with only the Arctis Game showing up and not Arctis Chat which i usually use? what was the fix?