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  3. [Semi-Resolved] Issues With Sound (Windows 10) - Zombies & Multiplayer

[Semi-Resolved] Issues With Sound (Windows 10) - Zombies & Multiplayer

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  • Kyrluckechuckundefined Offline
    Kyrluckechuckundefined Offline
    Kyrluckechuck
    Contributor
    wrote on last edited by Kyrluckechuck
    #1

    Previously this had worked fine on a different system/setup, but on my new one, not so much.

    So to quickly summarize, when I first started the Zombies mode, I was in 800x600 resolution with the wrong audio device selected. Not a problem, I switched all of my settings and voila, I had audio and could see properly.
    I then played a couple of rounds to test out my dedicated server and everything was working great. I could alt-tab and come back in and audio still worked.

    **Problem you are having:**
    

    Next time I went to start it, I no longer had any audio in game. I went into my settings and realized everything was exactly as it was, with the correct audio device selected.

    **What have you tried to do already?**
    
    • Toggling what audio device back and forth
    • Changing what audio device is selected at close/startup and then toggling to the correct one (tried starting with both the correct device and incorrect)
    • Confirmed directly seems OK and all files there (nothing changed from last launch, but figured I'd check)
    • Restarting computer (of course, but figured it was worth a shot)
    • Restarting/unplugging re-plugging audio device (SteelSeries Arctis 7)
    • Confirmed latest drivers installed for audio device (in this case the SteelSeries Engine)
    • Looked up forum history to see many of these issues but none with seemingly any merit (many low-effort just stating an issue with no resolution or debug steps)
    • Changed audio device settings to no longer allow any application exclusive audio control, as well as disabling all 'enhancements'
      20fb5153-ad2a-40c9-a121-250400285423-image.png
      ae60b382-9b61-43a0-a076-e3c14c53eefb-image.png
      • This one actually made a difference, and I could get back the audio every time I alt-tabbed from the game, but I'd have to go to the main menu for that. "Usable" now though, as I actually have game audio.
      • Just went to test it and now it seems to work all of the time. Seemingly resolved, but definitely bug-worthy as those steps shouldn't be necessary and many other users seem to be having the same problem (though they may not have tried this workaround).

    .
    .This weird space is so that the headings go back to normal, ignore this

    **Noteworthy:**
    

    I am only able to selected the Arctis 7 Game as an option in-game, despite any other Windows application giving me the option of both Arctis 7 Game and Arctis 7 Chat. Not sure this is an issue as that's technically the correct behaviour, but this is very annoying nonetheless.

    Specs are:

    • Windows 10 Pro (64-bit) 19042
    • SteelSeries Engine 3.18.8
    • SteelSeries Arctis 7
    • PlutoT6 r950, Launcher 2.2.1

    .

    **When did you start having the problem?**
    

    After restarting the game the first time

    **Screenshot the error you get if possible. A video is even better.**
    

    N/A

    **Screenshot your Black Ops 2 folder - this lets people helping you spot any file problems.**
    

    Figured you didn't want every possible screenshot since that would be many many, but let me know if you need/want others!

    8ef16240-0020-4ea1-b578-88d621f8f21c-image.png

    Minor bug that these forums don't seem to recover / end lists well and you need weird lines after

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    • Djscipleeundefined Offline
      Djscipleeundefined Offline
      Djsciplee
      wrote on last edited by
      #2

      i have the same problem with only the Arctis Game showing up and not Arctis Chat which i usually use? what was the fix?

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