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Launcher crash : fetching update info

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  • Twentyy
    Twentyy
    Twentyy
    wrote on last edited by
    #1

    Hello how are you? Try everything, install all the files in the redist folder, disable my windows defender, add plutonium.exe to exclusions, also add the folder to exclusions, uninstall 2 times and reinstall the entire folder the game but nothing works. I would appreciate the help! Thank you!

    3.PNG

    My folder: carpet.PNG

    1 Reply Last reply
    1
    • MoonIsHere
      MoonIsHere
      MoonIsHere
      wrote on last edited by
      #2

      i have the same problem

      1 Reply Last reply
      1
      • Samux550
        Samux550
        Samux550
        wrote on last edited by
        #3

        i have the same problem too, we only wait for a admin response i think, i intalled the game yesterday

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        1
        • HannesC
          HannesC
          HannesC
          Plutonium Staff
          wrote on last edited by
          #4

          Did you add %localappdata%/Plutonium to exclusions as well? Also are you sure you don't have any other AV on your PC besides defender?

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          • Ricky.I2P
            Ricky.I2P
            Ricky.I2P
            wrote last edited by
            #5

            Issue happened for me today. I had the downloaded plutonium.exe file from the internet placed in my \AppData\Local\Plutonium folder after I first installed it for personal convenience. I placed that file to another directory and then ran the plutonium.exe file from there and it worked. Maybe new updates cause issues if you put the plutonium.exe file within the launcher's created \AppData\Local\Plutonium directory?

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