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Plutonium

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The launcher closes itself

Scheduled Pinned Locked Moved Launcher Support
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  • Matte09undefined Offline
    Matte09undefined Offline
    Matte09
    wrote on last edited by
    #1

    I never had issues before, but no when i click on "play" the launcher closes itself, what can I do? On discord nobody fixed, someone help me please

    Dss0undefined 1 Reply Last reply
    0
    • Matte09undefined Matte09

      I never had issues before, but no when i click on "play" the launcher closes itself, what can I do? On discord nobody fixed, someone help me please

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      Matte09

      • follow this video guide https://streamable.com/5giauo.
      • run the launcher as admin.
      Matte09undefined 1 Reply Last reply
      0
      • Dss0undefined Dss0

        Matte09

        • follow this video guide https://streamable.com/5giauo.
        • run the launcher as admin.
        Matte09undefined Offline
        Matte09undefined Offline
        Matte09
        wrote on last edited by
        #3

        Dss0 Those two things didn't work, already tried

        Dss0undefined 1 Reply Last reply
        0
        • Matte09undefined Matte09

          Dss0 Those two things didn't work, already tried

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          Matte09 post a screenshot of your windows defender exclusion settings.
          Do you use any other AV software?

          Matte09undefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            Matte09 post a screenshot of your windows defender exclusion settings.
            Do you use any other AV software?

            Matte09undefined Offline
            Matte09undefined Offline
            Matte09
            wrote on last edited by
            #5

            Dss0 AV Software? I don't know what is that. The game wasn't among the exclusions this morning and some days ago, but i still could play. Now i put it in the exclusions but it didn't fix the problem...Screenshot (1).png

            Dss0undefined 1 Reply Last reply
            0
            • Matte09undefined Matte09

              Dss0 AV Software? I don't know what is that. The game wasn't among the exclusions this morning and some days ago, but i still could play. Now i put it in the exclusions but it didn't fix the problem...Screenshot (1).png

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              Matte09 av = antivirus. tried just restarting your pc?

              Matte09undefined 2 Replies Last reply
              0
              • Dss0undefined Dss0

                Matte09 av = antivirus. tried just restarting your pc?

                Matte09undefined Offline
                Matte09undefined Offline
                Matte09
                wrote on last edited by
                #7

                Dss0 Yeah i tried, it didn't work...

                1 Reply Last reply
                0
                • Dss0undefined Dss0

                  Matte09 av = antivirus. tried just restarting your pc?

                  Matte09undefined Offline
                  Matte09undefined Offline
                  Matte09
                  wrote on last edited by
                  #8

                  Dss0 I even tried redownloading the game, no fix... I don't know that to do...

                  Dss0undefined 1 Reply Last reply
                  0
                  • Matte09undefined Matte09

                    Dss0 I even tried redownloading the game, no fix... I don't know that to do...

                    Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0
                    Plutonium Staff
                    wrote on last edited by
                    #9

                    Matte09 could try deleting C:\Users\YOURUSERNAME\AppData\Local\Plutonium, also your screenshot shows qbittorrent being open, try removing the torrent from there. Could also try the following:

                    • go to windows security -> app & browser control -> exploit protection -> exploit protection settings
                    • turn off "randomize memory allocations (Bottom-up ASLR)"

                    alt text

                    If it still doesn't work open event viewer (search for event viewer in the start menu) and go to windows logs -> application. See if you can find any error or warning related to plutonium and screenshot the details underneath.

                    Matte09undefined 1 Reply Last reply
                    0
                    • Dss0undefined Dss0

                      Matte09 could try deleting C:\Users\YOURUSERNAME\AppData\Local\Plutonium, also your screenshot shows qbittorrent being open, try removing the torrent from there. Could also try the following:

                      • go to windows security -> app & browser control -> exploit protection -> exploit protection settings
                      • turn off "randomize memory allocations (Bottom-up ASLR)"

                      alt text

                      If it still doesn't work open event viewer (search for event viewer in the start menu) and go to windows logs -> application. See if you can find any error or warning related to plutonium and screenshot the details underneath.

                      Matte09undefined Offline
                      Matte09undefined Offline
                      Matte09
                      wrote on last edited by
                      #10

                      Dss0 I did all those things, no fix...

                      1 Reply Last reply
                      0
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