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"An issue occurred while logging in. Account not found."

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  • PyroTechnic7269
    PyroTechnic7269
    PyroTechnic7269
    wrote on last edited by
    #1

    I can login onto the Plutonium website just fine, but when I try to login through the launcher, it says: "An issue occurred while logging in. Account not found". I've already verified that I'm using the exact same username and password for the launcher that I'm using for the website. Why is it saying my account does not exist?

    Dss0 1 Reply Last reply
    4
    • PyroTechnic7269 PyroTechnic7269

      I can login onto the Plutonium website just fine, but when I try to login through the launcher, it says: "An issue occurred while logging in. Account not found". I've already verified that I'm using the exact same username and password for the launcher that I'm using for the website. Why is it saying my account does not exist?

      Dss0
      Dss0
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      PyroTechnic7269 capital letters too? Login is case-sensitive.

      1 Reply Last reply
      1
      • PyroTechnic7269
        PyroTechnic7269
        PyroTechnic7269
        wrote on last edited by
        #3

        Yes. Capital letters too. I made sure everything was correct

        Dss0 1 Reply Last reply
        0
        • PyroTechnic7269 PyroTechnic7269

          Yes. Capital letters too. I made sure everything was correct

          Dss0
          Dss0
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          PyroTechnic7269 tried redownloading the launcher from here? https://cdn.plutonium.pw/updater/plutonium.exe

          i will notify the staff members that have more access than me to check it out however they are currently offline so it might take some time until they can have a look at it.

          1 Reply Last reply
          1
          • PyroTechnic7269
            PyroTechnic7269
            PyroTechnic7269
            wrote on last edited by
            #5

            Okay. Thank you.

            Dss0 1 Reply Last reply
            0
            • PyroTechnic7269 PyroTechnic7269

              Okay. Thank you.

              Dss0
              Dss0
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              PyroTechnic7269 could you just post a screenshot of the launcher window when trying to login pls.

              1 Reply Last reply
              0
              • PyroTechnic7269
                PyroTechnic7269
                PyroTechnic7269
                wrote on last edited by
                #7

                Plutonium Launcher 2_9_2021 11_44_54 AM.png

                Dss0 1 Reply Last reply
                0
                • PyroTechnic7269 PyroTechnic7269

                  Plutonium Launcher 2_9_2021 11_44_54 AM.png

                  Dss0
                  Dss0
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  PyroTechnic7269 but your username isn't Pyrotechnic7269, it's PyroTechnic7269

                  EpikHighS2 1 Reply Last reply
                  2
                  • PyroTechnic7269
                    PyroTechnic7269
                    PyroTechnic7269
                    wrote on last edited by
                    #9

                    Oh my god. It worked. I'm sorry for wasting your time. I feel like such an idiot now.

                    1 Reply Last reply
                    0
                    • Dss0 Dss0

                      PyroTechnic7269 but your username isn't Pyrotechnic7269, it's PyroTechnic7269

                      EpikHighS2
                      EpikHighS2
                      EpikHighS2
                      wrote on last edited by
                      #10

                      Dss0 Thank you man I thought I was retarded XD

                      1 Reply Last reply
                      0
                      • EduUuZ
                        EduUuZ
                        EduUuZ
                        wrote on last edited by
                        #11

                        hii i have the same error

                        1 Reply Last reply
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