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bo2 wont start up

Scheduled Pinned Locked Moved BO2 Client Support
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  • rdhhundefined Offline
    rdhhundefined Offline
    rdhh
    wrote on last edited by
    #1

    when i launch bo2 it wont open and it will spam the errors in the cmd ive tried to reinstall it twice and i still got the error i got the error as soon as i started the game when i got it and here are the the minidumps and exception codes and exception adress
    code : 0xC0000005
    adress : 0x006226FB

    text document https://drive.google.com/file/d/1S6stia3_Uhv-0bb63-8i1Ctqlue2B-v_/view?usp=sharing
    and the memory dump file https://drive.google.com/file/d/1S6stia3_Uhv-0bb63-8i1Ctqlue2B-v_/view?usp=sharing

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to rdhh on last edited by
      #2

      rdhh we need a password to download the dump file, pls set it to public.

      1 Reply Last reply
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      • rdhhundefined Offline
        rdhhundefined Offline
        rdhh
        wrote on last edited by
        #3

        Dss0 sorry about that haha here you go
        https://drive.google.com/file/d/1UKGClgxwTu3FglXzaKxGFJil-b-h6Y16/view?usp=sharing

        Dss0undefined Xerxesundefined 2 Replies Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to rdhh on last edited by
          #4

          rdhh do you have msi afterburner/rivatuner or any other software with an overlay? If yes try disabling it.

          rdhhundefined 1 Reply Last reply
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          • rdhhundefined Offline
            rdhhundefined Offline
            rdhh
            replied to Dss0 on last edited by
            #5

            Dss0 then would you like for me to run the game?

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to rdhh on last edited by
              #6

              rdhh yes.

              1 Reply Last reply
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              • rdhhundefined Offline
                rdhhundefined Offline
                rdhh
                wrote on last edited by
                #7

                yeah i just ran it and i still get the error and ive disabled my antivirus disabled any overlays and reinstalled it twice and i can reupload the new dump file for you

                Dss0undefined 1 Reply Last reply
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                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to rdhh on last edited by
                  #8

                  rdhh another guy on here also had his game crash at 0x006226FB and said that unplugging his htc vive fixed it, do you have a vive? What do you have plugged into your pc?

                  rdhhundefined 1 Reply Last reply
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                  • rdhhundefined Offline
                    rdhhundefined Offline
                    rdhh
                    replied to Dss0 on last edited by
                    #9

                    Dss0 oh i have a rift s but its plugged into my usb port and display port do i need to unplug it and close my oculus software?

                    Dss0undefined 1 Reply Last reply
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                    • Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0 Plutonium Staff
                      replied to rdhh on last edited by
                      #10

                      rdhh it's worth a shot.

                      1 Reply Last reply
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                      • rdhhundefined Offline
                        rdhhundefined Offline
                        rdhh
                        wrote on last edited by rdhh
                        #11

                        Dss0 Loading fastfile code_pre_gfx_mp
                        [DW][Auth] Handling authentication request...
                        [DW][Lobby] Handling hello request...
                        Loading fastfile patch_mp
                        Loading fastfile en_patch_mp
                        Loading fastfile code_post_gfx_mp
                        Loading fastfile en_code_post_gfx_mp
                        Parsing menu ui_mp/t6/hud/scoreboard.lua...
                        bound socket to localhost:4976

                        A critical exception occured!
                        Exception Code: 0xC0000005
                        Exception Address: 0x006226FB

                        an exception occured! writing minidump...
                        minidump: C:\Users\AppData\Local\Plutonium\crashdumps\plutonium-r1733-2021-04-12_07-39-51.dmp

                        A critical exception occured!
                        Exception Code: 0xC0000005
                        Exception Address: 0x006226FB

                        an exception occured! writing minidump...

                        yeah this is what happens and it just spams that error i removed my user name from the users just for privacy reasons

                        1 Reply Last reply
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                        • Xerxesundefined Offline
                          Xerxesundefined Offline
                          Xerxes Plutonium Staff
                          replied to rdhh on last edited by
                          #12

                          The dump is valid but you will need a dev to take a look at it as it crashes somewhere in the game's own code:

                          Unhandled exception at 0x006226FB (plutonium-bootstrapper-win32.exe) in plutonium-r1733-2021-04-11_08-03-56.dmp: 0xC0000005: Access violation reading location 0x00000011.

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