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bo2 wont start up

Scheduled Pinned Locked Moved BO2 Client Support
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  • rdhhundefined rdhh

    when i launch bo2 it wont open and it will spam the errors in the cmd ive tried to reinstall it twice and i still got the error i got the error as soon as i started the game when i got it and here are the the minidumps and exception codes and exception adress
    code : 0xC0000005
    adress : 0x006226FB

    text document https://drive.google.com/file/d/1S6stia3_Uhv-0bb63-8i1Ctqlue2B-v_/view?usp=sharing
    and the memory dump file https://drive.google.com/file/d/1S6stia3_Uhv-0bb63-8i1Ctqlue2B-v_/view?usp=sharing

    Dss0undefined Offline
    Dss0undefined Offline
    Dss0
    Plutonium Staff
    wrote on last edited by
    #2

    rdhh we need a password to download the dump file, pls set it to public.

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    • rdhhundefined Offline
      rdhhundefined Offline
      rdhh
      wrote on last edited by
      #3

      Dss0 sorry about that haha here you go
      https://drive.google.com/file/d/1UKGClgxwTu3FglXzaKxGFJil-b-h6Y16/view?usp=sharing

      Dss0undefined Xerxesundefined 2 Replies Last reply
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      • rdhhundefined rdhh

        Dss0 sorry about that haha here you go
        https://drive.google.com/file/d/1UKGClgxwTu3FglXzaKxGFJil-b-h6Y16/view?usp=sharing

        Dss0undefined Offline
        Dss0undefined Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #4

        rdhh do you have msi afterburner/rivatuner or any other software with an overlay? If yes try disabling it.

        rdhhundefined 1 Reply Last reply
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        • Dss0undefined Dss0

          rdhh do you have msi afterburner/rivatuner or any other software with an overlay? If yes try disabling it.

          rdhhundefined Offline
          rdhhundefined Offline
          rdhh
          wrote on last edited by
          #5

          Dss0 then would you like for me to run the game?

          Dss0undefined 1 Reply Last reply
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          • rdhhundefined rdhh

            Dss0 then would you like for me to run the game?

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #6

            rdhh yes.

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            • rdhhundefined Offline
              rdhhundefined Offline
              rdhh
              wrote on last edited by
              #7

              yeah i just ran it and i still get the error and ive disabled my antivirus disabled any overlays and reinstalled it twice and i can reupload the new dump file for you

              Dss0undefined 1 Reply Last reply
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              • rdhhundefined rdhh

                yeah i just ran it and i still get the error and ive disabled my antivirus disabled any overlays and reinstalled it twice and i can reupload the new dump file for you

                Dss0undefined Offline
                Dss0undefined Offline
                Dss0
                Plutonium Staff
                wrote on last edited by
                #8

                rdhh another guy on here also had his game crash at 0x006226FB and said that unplugging his htc vive fixed it, do you have a vive? What do you have plugged into your pc?

                rdhhundefined 1 Reply Last reply
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                • Dss0undefined Dss0

                  rdhh another guy on here also had his game crash at 0x006226FB and said that unplugging his htc vive fixed it, do you have a vive? What do you have plugged into your pc?

                  rdhhundefined Offline
                  rdhhundefined Offline
                  rdhh
                  wrote on last edited by
                  #9

                  Dss0 oh i have a rift s but its plugged into my usb port and display port do i need to unplug it and close my oculus software?

                  Dss0undefined 1 Reply Last reply
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                  • rdhhundefined rdhh

                    Dss0 oh i have a rift s but its plugged into my usb port and display port do i need to unplug it and close my oculus software?

                    Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0
                    Plutonium Staff
                    wrote on last edited by
                    #10

                    rdhh it's worth a shot.

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                    • rdhhundefined Offline
                      rdhhundefined Offline
                      rdhh
                      wrote on last edited by rdhh
                      #11

                      Dss0 Loading fastfile code_pre_gfx_mp
                      [DW][Auth] Handling authentication request...
                      [DW][Lobby] Handling hello request...
                      Loading fastfile patch_mp
                      Loading fastfile en_patch_mp
                      Loading fastfile code_post_gfx_mp
                      Loading fastfile en_code_post_gfx_mp
                      Parsing menu ui_mp/t6/hud/scoreboard.lua...
                      bound socket to localhost:4976

                      A critical exception occured!
                      Exception Code: 0xC0000005
                      Exception Address: 0x006226FB

                      an exception occured! writing minidump...
                      minidump: C:\Users\AppData\Local\Plutonium\crashdumps\plutonium-r1733-2021-04-12_07-39-51.dmp

                      A critical exception occured!
                      Exception Code: 0xC0000005
                      Exception Address: 0x006226FB

                      an exception occured! writing minidump...

                      yeah this is what happens and it just spams that error i removed my user name from the users just for privacy reasons

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                      • rdhhundefined rdhh

                        Dss0 sorry about that haha here you go
                        https://drive.google.com/file/d/1UKGClgxwTu3FglXzaKxGFJil-b-h6Y16/view?usp=sharing

                        Xerxesundefined Offline
                        Xerxesundefined Offline
                        Xerxes
                        Plutonium Staff
                        wrote on last edited by
                        #12

                        The dump is valid but you will need a dev to take a look at it as it crashes somewhere in the game's own code:

                        Unhandled exception at 0x006226FB (plutonium-bootstrapper-win32.exe) in plutonium-r1733-2021-04-11_08-03-56.dmp: 0xC0000005: Access violation reading location 0x00000011.

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