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  3. Downloaded my bought version of BO2 via Steam. Got this error

Downloaded my bought version of BO2 via Steam. Got this error

Scheduled Pinned Locked Moved BO2 Client Support
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  • Kaneelyundefined Offline
    Kaneelyundefined Offline
    Kaneely
    wrote on last edited by
    #1

    BO2 Error.png

    Dss0undefined 1 Reply Last reply
    0
    • Kaneelyundefined Kaneely

      BO2 Error.png

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by Dss0
      #2

      Kaneely

      • try removing steam_api.dll from your game folder.
      • do you have any overlays (msi afterburner/rivatuner/...) if yes disable them.
      • right click your start button -> system -> scroll down so you can see "Windows specifications" and screenshot that
      • upload the .dmp file to google drive and post the link here
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      • Kaneelyundefined Offline
        Kaneelyundefined Offline
        Kaneely
        wrote on last edited by
        #3

        Screenshot Specs.jpg

        Dss0undefined 1 Reply Last reply
        0
        • Kaneelyundefined Offline
          Kaneelyundefined Offline
          Kaneely
          wrote on last edited by
          #4

          .dmp file
          https://drive.google.com/file/d/12aSJ9rbew5dkYqCvitpNBR2hWeb53eqJ/view?usp=sharing

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          • Kaneelyundefined Kaneely

            Screenshot Specs.jpg

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            Kaneely hit windows key + R and type

            winver
            

            into the run window then hit enter.
            Post a screenshot of the window that comes up.

            Kaneelyundefined 1 Reply Last reply
            0
            • Kaneelyundefined Offline
              Kaneelyundefined Offline
              Kaneely
              wrote on last edited by
              #6

              Dss0 said in Downloaded my bought version of BO2 via Steam. Got this error:

              winver

              b715610e-9301-45df-86c4-2754f030d69d-grafik.png

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              0
              • Dss0undefined Dss0

                Kaneely hit windows key + R and type

                winver
                

                into the run window then hit enter.
                Post a screenshot of the window that comes up.

                Kaneelyundefined Offline
                Kaneelyundefined Offline
                Kaneely
                wrote on last edited by
                #7

                Dss0 I tried to play BO2 via Steam and i'll get this error "Unhandled Exception Caught". I tried the compatibility solution, the DX and redist solution. It might be a problem with windows 10

                Dss0undefined 1 Reply Last reply
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                • Kaneelyundefined Kaneely

                  Dss0 I tried to play BO2 via Steam and i'll get this error "Unhandled Exception Caught". I tried the compatibility solution, the DX and redist solution. It might be a problem with windows 10

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  Kaneely the dump file is corrupted but the memory address it crashes at indicates it's a crash outside of pluto's code.
                  Try updating your graphics drivers, you can also try this:

                  • open the start menu and search for "cmd"
                  • run cmd as admin
                  • execute the following command
                  dism /online /cleanup-image /restorehealth
                  
                  • after dism has finished repairing your system restart your pc
                  Kaneelyundefined 1 Reply Last reply
                  1
                  • Dss0undefined Dss0

                    Kaneely the dump file is corrupted but the memory address it crashes at indicates it's a crash outside of pluto's code.
                    Try updating your graphics drivers, you can also try this:

                    • open the start menu and search for "cmd"
                    • run cmd as admin
                    • execute the following command
                    dism /online /cleanup-image /restorehealth
                    
                    • after dism has finished repairing your system restart your pc
                    Kaneelyundefined Offline
                    Kaneelyundefined Offline
                    Kaneely
                    wrote on last edited by
                    #9

                    Dss0 After dism finished, i restarted the pc and it worked. But then i changed my solution and it crashed, since then it keeps crashing and showing the same error again. I even tried dism setup again and restarted, but it still keeps crashing

                    Dss0undefined 1 Reply Last reply
                    0
                    • Kaneelyundefined Kaneely

                      Dss0 After dism finished, i restarted the pc and it worked. But then i changed my solution and it crashed, since then it keeps crashing and showing the same error again. I even tried dism setup again and restarted, but it still keeps crashing

                      Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0
                      Plutonium Staff
                      wrote on last edited by
                      #10

                      Kaneely try going to your bo2 game folder then open the "players" folder. In there you should find config files called plutonium_zm and plutonium_mp.cfg, open those with notepad and search for "r_fullscreen" then change it's value to "2" and save the file.

                      Kaneelyundefined 1 Reply Last reply
                      0
                      • Dss0undefined Dss0

                        Kaneely try going to your bo2 game folder then open the "players" folder. In there you should find config files called plutonium_zm and plutonium_mp.cfg, open those with notepad and search for "r_fullscreen" then change it's value to "2" and save the file.

                        Kaneelyundefined Offline
                        Kaneelyundefined Offline
                        Kaneely
                        wrote on last edited by
                        #11

                        Dss0 There was only "plutonium.cfg" in the "players" folder and the value change didn't solve anything 😞 I even reinstalled the Plutonium Launcher twice

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                        0
                        • Kaneelyundefined Offline
                          Kaneelyundefined Offline
                          Kaneely
                          wrote on last edited by
                          #12

                          Its working now.
                          Still one problem happening. When i join and Hijacked Server, the game wont join the server and stay in the BO2 logo loadcycle

                          1 Reply Last reply
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