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Staff Support Needed according to the Err Message

Scheduled Pinned Locked Moved WAW Client Support
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  • sbjshephard22undefined Offline
    sbjshephard22undefined Offline
    sbjshephard22
    wrote on last edited by sbjshephard22
    #1

    Hi, i'm new here on the Forum, i had time using Plutonium past year and everything apparently worked fine, but someday, i accidentaly formated my pc and everything were gone, and i tried to download this today, upload, install the game, every single step, but i got this: Plutonium stuff.png
    Edit: This message appears when i try to run T4M Multiplayer and Co-op/Zombies 😞

    Dss0undefined 1 Reply Last reply
    0
    • sbjshephard22undefined sbjshephard22

      Hi, i'm new here on the Forum, i had time using Plutonium past year and everything apparently worked fine, but someday, i accidentaly formated my pc and everything were gone, and i tried to download this today, upload, install the game, every single step, but i got this: Plutonium stuff.png
      Edit: This message appears when i try to run T4M Multiplayer and Co-op/Zombies 😞

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      sbjshephard22 upload the .dmp file to google drive and post the link here:

      alt text

      Also if you have msi afterburner/rivatuner or any other software with an overlay disable it.

      sbjshephard22undefined 2 Replies Last reply
      0
      • Dss0undefined Dss0

        sbjshephard22 upload the .dmp file to google drive and post the link here:

        alt text

        Also if you have msi afterburner/rivatuner or any other software with an overlay disable it.

        sbjshephard22undefined Offline
        sbjshephard22undefined Offline
        sbjshephard22
        wrote on last edited by
        #3

        https://drive.google.com/file/d/12QF350Y0CshsSpp2fJlKqMqLjVR9G1mx/view?usp=sharing, https://drive.google.com/file/d/13wy74R4UvkxMx9focK4izGCqwWS_Fg3A/view?usp=sharing, https://drive.google.com/file/d/17wpObs7D_xk13Q9FT1oCFkX89fVBhyMm/view?usp=sharing, https://drive.google.com/file/d/1LhEuo7zlnBMOhQz_4WtwImVAOFEr2v5D/view?usp=sharing, https://drive.google.com/file/d/1MHhtBI25YJbNgpFCC4IlvK2uEUPmFvXi/view?usp=sharing, https://drive.google.com/file/d/1MXbRHPRhDDy89-zxLU6uLTqRTwdpttEP/view?usp=sharing, https://drive.google.com/file/d/1OanmGAwH_WreN4aSsGD8XBt3BTjlUy6k/view?usp=sharing, https://drive.google.com/file/d/1j4YQ_f-yt05HLY4Kaiqh2hwtVomaAvnu/view?usp=sharing, https://drive.google.com/file/d/1o9FV59uVI-q2_w1V-vEvvtHltz5agi-c/view?usp=sharing, https://drive.google.com/file/d/1pmUablzwIeHQxU1WIytBiwsokJ9Nu5SM/view?usp=sharing

        Dss0undefined 1 Reply Last reply
        0
        • sbjshephard22undefined sbjshephard22

          https://drive.google.com/file/d/12QF350Y0CshsSpp2fJlKqMqLjVR9G1mx/view?usp=sharing, https://drive.google.com/file/d/13wy74R4UvkxMx9focK4izGCqwWS_Fg3A/view?usp=sharing, https://drive.google.com/file/d/17wpObs7D_xk13Q9FT1oCFkX89fVBhyMm/view?usp=sharing, https://drive.google.com/file/d/1LhEuo7zlnBMOhQz_4WtwImVAOFEr2v5D/view?usp=sharing, https://drive.google.com/file/d/1MHhtBI25YJbNgpFCC4IlvK2uEUPmFvXi/view?usp=sharing, https://drive.google.com/file/d/1MXbRHPRhDDy89-zxLU6uLTqRTwdpttEP/view?usp=sharing, https://drive.google.com/file/d/1OanmGAwH_WreN4aSsGD8XBt3BTjlUy6k/view?usp=sharing, https://drive.google.com/file/d/1j4YQ_f-yt05HLY4Kaiqh2hwtVomaAvnu/view?usp=sharing, https://drive.google.com/file/d/1o9FV59uVI-q2_w1V-vEvvtHltz5agi-c/view?usp=sharing, https://drive.google.com/file/d/1pmUablzwIeHQxU1WIytBiwsokJ9Nu5SM/view?usp=sharing

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          sbjshephard22 all the dump files are corrupted..

          • post a screenshot of your game folder
          • hit windows key + r and type "winver" into the run box, hit enter and post a screenshot of the window that comes up
          • are you playing on a virtual machine?

          Other than that:

          • exclude plutonium from your antivirus software -> https://plutonium.pw/docs/antivirus/
          • repair your game files -> https://plutonium.pw/docs/repair/
          • try closing all programs that are running in the background
          • if you have msi afterburner/rivatuner or any other software with an overlay disable it
          • install everything that's in the redist folder in your game folder
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
          sbjshephard22undefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            sbjshephard22 upload the .dmp file to google drive and post the link here:

            alt text

            Also if you have msi afterburner/rivatuner or any other software with an overlay disable it.

            sbjshephard22undefined Offline
            sbjshephard22undefined Offline
            sbjshephard22
            wrote on last edited by sbjshephard22
            #5

            Dss0 I have Steam, but it's disabled at least, i have no other background programs running...
            Edit: I'm not using Virtual Machine, it's the Native Windows 10 but every effect disabled, and black backgroud, to improve performance f9e212b2-21d4-4bab-ae2d-16ad361731d1-image.png

            1 Reply Last reply
            0
            • Dss0undefined Dss0

              sbjshephard22 all the dump files are corrupted..

              • post a screenshot of your game folder
              • hit windows key + r and type "winver" into the run box, hit enter and post a screenshot of the window that comes up
              • are you playing on a virtual machine?

              Other than that:

              • exclude plutonium from your antivirus software -> https://plutonium.pw/docs/antivirus/
              • repair your game files -> https://plutonium.pw/docs/repair/
              • try closing all programs that are running in the background
              • if you have msi afterburner/rivatuner or any other software with an overlay disable it
              • install everything that's in the redist folder in your game folder
              • verify the integrity of your system files:
              1. open the start menu and search for "cmd"
              2. run cmd as admin
              3. execute the following command
              dism /online /cleanup-image /restorehealth
              
              1. after dism has finished repairing your system restart your pc
              sbjshephard22undefined Offline
              sbjshephard22undefined Offline
              sbjshephard22
              wrote on last edited by
              #6

              6b0dfe8e-1abf-40a4-8f2b-81b4e4784bd4-image.png b3e98d24-0faa-4e74-9edf-819c0618b7df-image.png 0f6e1f8b-ebd7-4bb9-ba20-065d6d4a80c2-image.png 6ceeb9f0-e1bd-4186-930b-32d9299f26e1-image.png
              Excuse me for link everything, i think it could help you, refering to antivirus, i have the Windows Defender and AVG disabled (yes, the only external antivirus i use)

              1 Reply Last reply
              0
              • sbjshephard22undefined Offline
                sbjshephard22undefined Offline
                sbjshephard22
                wrote on last edited by
                #7

                And also i forgot to say that i tried a couple of times repairing the game, installing and uninstalling both the mod and the torrent copy, and simply didn't work, i applied restart on the pc, i wish it could fix the error

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