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  3. Pls help Game will load as a black screen

Pls help Game will load as a black screen

Scheduled Pinned Locked Moved BO2 Client Support
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  • Daboss5017undefined Offline
    Daboss5017undefined Offline
    Daboss5017
    wrote on last edited by Daboss5017
    #1

    When I load in I can here the music for zombies and then it shows overlay then crashes screen shot below
    any suggestions
    e6f6097b-e946-41d2-9968-3cf8c75e7249-Screenshot_5.png

    Dss0undefined 1 Reply Last reply
    0
    • Daboss5017undefined Daboss5017

      When I load in I can here the music for zombies and then it shows overlay then crashes screen shot below
      any suggestions
      e6f6097b-e946-41d2-9968-3cf8c75e7249-Screenshot_5.png

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      Daboss5017 upload the .dmp file to google drive and post the link here.

      alt text

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      • Daboss5017undefined Offline
        Daboss5017undefined Offline
        Daboss5017
        wrote on last edited by
        #3

        https://drive.google.com/file/d/1MZzTf1oHGcJ5qqrXERFkfEJcBbi2HBq9/view

        Dss0undefined 1 Reply Last reply
        0
        • Daboss5017undefined Daboss5017

          https://drive.google.com/file/d/1MZzTf1oHGcJ5qqrXERFkfEJcBbi2HBq9/view

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          Daboss5017 need a password to download it.

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          • Daboss5017undefined Offline
            Daboss5017undefined Offline
            Daboss5017
            wrote on last edited by Daboss5017
            #5

            sorry it is open now
            https://drive.google.com/file/d/1MZzTf1oHGcJ5qqrXERFkfEJcBbi2HBq9/view

            Dss0undefined 1 Reply Last reply
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            • Daboss5017undefined Daboss5017

              sorry it is open now
              https://drive.google.com/file/d/1MZzTf1oHGcJ5qqrXERFkfEJcBbi2HBq9/view

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              Daboss5017 here's a few things you can try:

              • repair your game files -> https://plutonium.pw/docs/repair/
              • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
              • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
              • install everything that's in the redist folder in your game folder
              • update your graphics drivers
              • verify the integrity of your system files:
              1. open the start menu and search for "cmd"
              2. run cmd as admin
              3. execute the following command
              dism /online /cleanup-image /restorehealth
              
              1. after dism has finished repairing your system restart your pc
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