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Error Code 0xC0000005

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  • Empany3253undefined Offline
    Empany3253undefined Offline
    Empany3253
    wrote on last edited by Empany3253
    #1

    I have tried everything ill list them here antivirus exception then runtimes dx level and all the other fixed like using plutonium redist updated and I don't know my windows is fine and only happened cus since iva installed black ops 3 and my anti virus here is my dmp file https://drive.google.com/file/d/1ynIheJLrX-F7SNJpngJr1JFle0RMZkNB/view?usp=sharing

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Empany3253 on last edited by
      #2

      Empany3253 dump file is corrupted, can you also post the memory address it crashes at? Also:

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • install everything that's in the redist folder in your game folder
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      Empany3253undefined 3 Replies Last reply
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      • Empany3253undefined Offline
        Empany3253undefined Offline
        Empany3253
        replied to Dss0 on last edited by
        #3

        Dss0 I have installed all the redist in the folder still no success here is as a link to both of the error files in the error dump folder https://drive.google.com/drive/folders/1pma1nAtJOY7z1HYkv1lnpDerZ3oECJcb?usp=sharing

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        • Empany3253undefined Offline
          Empany3253undefined Offline
          Empany3253
          replied to Dss0 on last edited by
          #4

          Dss0 unknown.png
          here is the error I get when I Launch the game over and over even after all the things you asked me to do

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          • Empany3253undefined Offline
            Empany3253undefined Offline
            Empany3253
            replied to Dss0 on last edited by
            #5

            Dss0 I fixed it uninstalled my anti-virus i was using Sophos home and I did app pluto as an exception but didn't work and it stops all my battle net games from opening too so IDK why but i fixed it

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