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game doesn't start

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  • gabsFundefined Offline
    gabsFundefined Offline
    gabsF
    wrote on last edited by
    #1

    hey, my game doesn't start after pressing the "PLAY" button, its cmd prompt starts up, the game boots up, but after a while, this error screen shows up.

    https://i.imgur.com/aT2sW3d.png

    Exception Code: 0xC000001D
    Exception Address: 0x4AD20000

    the dump crash file
    https://drive.google.com/file/d/1XoZzfLLDifXRt3AyGb0ihWpXRgi8FGXD/view?usp=sharing

    the game folder is correctly linked, I've gave plutonium.exe admin rights, installed the stuff from redist and no success as I'm writing this.

    Dss0undefined 1 Reply Last reply
    0
    • gabsFundefined gabsF

      hey, my game doesn't start after pressing the "PLAY" button, its cmd prompt starts up, the game boots up, but after a while, this error screen shows up.

      https://i.imgur.com/aT2sW3d.png

      Exception Code: 0xC000001D
      Exception Address: 0x4AD20000

      the dump crash file
      https://drive.google.com/file/d/1XoZzfLLDifXRt3AyGb0ihWpXRgi8FGXD/view?usp=sharing

      the game folder is correctly linked, I've gave plutonium.exe admin rights, installed the stuff from redist and no success as I'm writing this.

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      gabsF dump file is corrupted.

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing steam and removing steam_api from your game folder
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
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      • gabsFundefined Offline
        gabsFundefined Offline
        gabsF
        wrote on last edited by
        #3

        thanks for your help, it was afterburner and rivatuner, y'all can lock this 😛

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