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game doesn't start

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  • gabsFundefined Offline
    gabsFundefined Offline
    gabsF
    wrote on last edited by
    #1

    hey, my game doesn't start after pressing the "PLAY" button, its cmd prompt starts up, the game boots up, but after a while, this error screen shows up.

    https://i.imgur.com/aT2sW3d.png

    Exception Code: 0xC000001D
    Exception Address: 0x4AD20000

    the dump crash file
    https://drive.google.com/file/d/1XoZzfLLDifXRt3AyGb0ihWpXRgi8FGXD/view?usp=sharing

    the game folder is correctly linked, I've gave plutonium.exe admin rights, installed the stuff from redist and no success as I'm writing this.

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to gabsF on last edited by
      #2

      gabsF dump file is corrupted.

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing steam and removing steam_api from your game folder
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      1 Reply Last reply
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      • gabsFundefined Offline
        gabsFundefined Offline
        gabsF
        wrote on last edited by
        #3

        thanks for your help, it was afterburner and rivatuner, y'all can lock this 😛

        1 Reply Last reply
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