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What causes the game to crash?

Scheduled Pinned Locked Moved BO2 Client Support
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  • Flora Femundefined Offline
    Flora Femundefined Offline
    Flora Fem
    wrote on last edited by Flora Fem
    #1

    I'm playing a game and suddenly it crashes!

    Error Message
    Oops! Plutonium ran into a problem and must be closed.
    Crash reference ID:27bd2c4e51a0c68f,

    problem detail
    Exception Code: 0xC0000005
    Exception Address: 0x20BF31F9

    Dss0undefined 1 Reply Last reply
    0
    • Flora Femundefined Flora Fem

      I'm playing a game and suddenly it crashes!

      Error Message
      Oops! Plutonium ran into a problem and must be closed.
      Crash reference ID:27bd2c4e51a0c68f,

      problem detail
      Exception Code: 0xC0000005
      Exception Address: 0x20BF31F9

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      Flora Fem upload the crashdump to google drive and post the link here. The error message tells you where to find it.

      Flora Femundefined 1 Reply Last reply
      0
      • Flora Femundefined Offline
        Flora Femundefined Offline
        Flora Fem
        wrote on last edited by
        #3
        This post is deleted!
        1 Reply Last reply
        0
        • Dss0undefined Dss0

          Flora Fem upload the crashdump to google drive and post the link here. The error message tells you where to find it.

          Flora Femundefined Offline
          Flora Femundefined Offline
          Flora Fem
          wrote on last edited by
          #4

          Dss0 https://drive.google.com/drive/folders/1C0Z1xoG7QllQgnqO00m6d4-VKl6Odspv?usp=sharing

          Dss0undefined 1 Reply Last reply
          0
          • Flora Femundefined Flora Fem

            Dss0 https://drive.google.com/drive/folders/1C0Z1xoG7QllQgnqO00m6d4-VKl6Odspv?usp=sharing

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            Flora Fem need a password to download it.

            Flora Femundefined 1 Reply Last reply
            0
            • Dss0undefined Dss0

              Flora Fem need a password to download it.

              Flora Femundefined Offline
              Flora Femundefined Offline
              Flora Fem
              wrote on last edited by
              #6

              Dss0 I'm sorry.
              I've made it available for anyone to download now.

              Dss0undefined 1 Reply Last reply
              0
              • Flora Femundefined Flora Fem

                Dss0 I'm sorry.
                I've made it available for anyone to download now.

                Dss0undefined Offline
                Dss0undefined Offline
                Dss0
                Plutonium Staff
                wrote on last edited by
                #7

                Flora Fem

                • repair your installation: https://plutonium.pw/docs/repair/
                • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
                • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                • update your graphics drivers
                • if you have a vr headset plugged in unplug it
                • verify the integrity of your system files:
                1. open the start menu and search for "cmd"
                2. run cmd as admin
                3. execute the following command
                dism /online /cleanup-image /restorehealth
                
                1. restart your pc
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