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What causes the game to crash?

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  • Flora Femundefined Offline
    Flora Femundefined Offline
    Flora Fem
    wrote on last edited by Flora Fem
    #1

    I'm playing a game and suddenly it crashes!

    Error Message
    Oops! Plutonium ran into a problem and must be closed.
    Crash reference ID:27bd2c4e51a0c68f,

    problem detail
    Exception Code: 0xC0000005
    Exception Address: 0x20BF31F9

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Flora Fem on last edited by
      #2

      Flora Fem upload the crashdump to google drive and post the link here. The error message tells you where to find it.

      Flora Femundefined 1 Reply Last reply
      0
      • Flora Femundefined Offline
        Flora Femundefined Offline
        Flora Fem
        wrote on last edited by
        #3
        This post is deleted!
        1 Reply Last reply
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        • Flora Femundefined Offline
          Flora Femundefined Offline
          Flora Fem
          replied to Dss0 on last edited by
          #4

          Dss0 https://drive.google.com/drive/folders/1C0Z1xoG7QllQgnqO00m6d4-VKl6Odspv?usp=sharing

          Dss0undefined 1 Reply Last reply
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          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to Flora Fem on last edited by
            #5

            Flora Fem need a password to download it.

            Flora Femundefined 1 Reply Last reply
            0
            • Flora Femundefined Offline
              Flora Femundefined Offline
              Flora Fem
              replied to Dss0 on last edited by
              #6

              Dss0 I'm sorry.
              I've made it available for anyone to download now.

              Dss0undefined 1 Reply Last reply
              0
              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to Flora Fem on last edited by
                #7

                Flora Fem

                • repair your installation: https://plutonium.pw/docs/repair/
                • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
                • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                • update your graphics drivers
                • if you have a vr headset plugged in unplug it
                • verify the integrity of your system files:
                1. open the start menu and search for "cmd"
                2. run cmd as admin
                3. execute the following command
                dism /online /cleanup-image /restorehealth
                
                1. restart your pc
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