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  3. Hello, I installed Plutonium hours ago and I can play games but at various times I get this error. I already tried to run as administrator and I have nothing of msi downloaded to close

Hello, I installed Plutonium hours ago and I can play games but at various times I get this error. I already tried to run as administrator and I have nothing of msi downloaded to close

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  • issor.undefined Offline
    issor.undefined Offline
    issor.
    wrote on last edited by
    #1

    Captura de pantalla (28).png

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    • kyemel_personundefined Offline
      kyemel_personundefined Offline
      kyemel_person
      wrote on last edited by
      #2

      try some of these solutions
      https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

      also upload the crash dump file to this thread so that the support team can have a better idea of you'r problem

      issor.undefined 1 Reply Last reply
      0
      • issor.undefined Offline
        issor.undefined Offline
        issor.
        wrote on last edited by
        #3
        This post is deleted!
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        • kyemel_personundefined kyemel_person

          try some of these solutions
          https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

          also upload the crash dump file to this thread so that the support team can have a better idea of you'r problem

          issor.undefined Offline
          issor.undefined Offline
          issor.
          wrote on last edited by
          #4

          kyemel_person
          when opening the crash dump notepad it tells me this

          Exception Code: 0xC0000005

          Exception Address: 0x0077839F

          Dss0undefined 1 Reply Last reply
          0
          • issor.undefined issor.

            kyemel_person
            when opening the crash dump notepad it tells me this

            Exception Code: 0xC0000005

            Exception Address: 0x0077839F

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            @issor

            alt text

            upload the dump to google drive. Meanwhile you can try a few things:

            • repair your installation: https://plutonium.pw/docs/repair/
            • running the game in a virtual machine doesn't work
            • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
            • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
            • update your graphics drivers
            • if you have a vr headset plugged in unplug it
            • if you use an avermedia capture card uninstall it's drivers
            • verify the integrity of your system files:
            1. open the start menu and search for "cmd"
            2. run cmd as admin
            3. execute the following command
            dism /online /cleanup-image /restorehealth
            
            1. restart your pc
            issor.undefined 1 Reply Last reply
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            • issor.undefined Offline
              issor.undefined Offline
              issor.
              wrote on last edited by
              #6

              https://drive.google.com/drive/folders/17d3v6rJOaUJlZhoMo50Mx6By2YNTrF40?usp=sharing

              this is the drive of the crash dump folder

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              • Dss0undefined Dss0

                @issor

                alt text

                upload the dump to google drive. Meanwhile you can try a few things:

                • repair your installation: https://plutonium.pw/docs/repair/
                • running the game in a virtual machine doesn't work
                • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
                • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                • update your graphics drivers
                • if you have a vr headset plugged in unplug it
                • if you use an avermedia capture card uninstall it's drivers
                • verify the integrity of your system files:
                1. open the start menu and search for "cmd"
                2. run cmd as admin
                3. execute the following command
                dism /online /cleanup-image /restorehealth
                
                1. restart your pc
                issor.undefined Offline
                issor.undefined Offline
                issor.
                wrote on last edited by
                #7

                Dss0
                I already found the solution, I had created a folder called "t6r" which is to put custom skins and when I delete it I no longer get the error and I can play, the bad thing is that I cannot use the custom skins

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                • kyemel_personundefined Offline
                  kyemel_personundefined Offline
                  kyemel_person
                  wrote on last edited by
                  #8

                  you should put custom skins in appdata/local/Plutonium/Storage/t6/images

                  The file directory for custom skins was recently changed in an update so t6r wont work anymore

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