Common Launcher Issues & Solutions

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  • Launcher system requirements:

    • Windows 8.1 or Windows 10 version 1607 or later
    • Graphics card that supports DirectX 11 (on a hardware level)

    Common Issues & Solutions:

    Issue: Launcher does not respond when trying to start it (or says MSVCP140.dll is missing):
    Solution: Install the following runtimes (also mind the system requirements on top of this post!):
    https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net472-web-installer
    https://aka.ms/vs/16/release/vc_redist.x64.exe
    https://aka.ms/vs/16/release/vc_redist.x86.exe

    Issue: Invalid login details/Account not found
    Solution: Usernames are case-sensitive, make sure to enter the exact same username and password you use on the forums.

    Issue: Play Button does not appear after selecting game directory, Setup Button remains
    Solution: The file path to your game directory can not contain special characters (for example ó, ú, ñ, œ or similar).

    Issue: After pressing the Play Button the launcher disappears but the game does not start
    Possible Solutions:

    Issue: 0x000007b when attempting to start the launcher or game
    Possible Solutions:

    • Make sure you meet the system requirements on top of this post and downloaded the game files either through Steam or our installation guide. Third party repacks aren't supported and may cause this error, so delete your game files if they're from a repack and follow our installation guide.
    • Download this https://drive.google.com/u/0/uc?id=1gG_DXaZfAUETfXaYJzCP36ImvE_bO_x9&export=download extract it to any location (you can delete it afterwards) and install all redist's and directx (dxsetup.exe in the directx folder).
    • If it still doesn't work download this tool and use it to install all runtimes: https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/
    • If you use reshade remove it, reshade is no longer supported by plutonium and causes this error.

    Issue: Could not authenticate to Plutonium: snowroller uninitialized

    63f08f0d-5b79-4b4b-abe3-032d987e47ac-image.png
    OR

    Error: Handshake: certificate verify failed
    b68c4d6c-9544-4b2a-9abd-f6e97d893ac2-image.png

    Solution: This error occurs when you are trying to launch an outdated version of Plutonium. However, this should not happen if you are launching the game via Plutonium.exe which checks for updates on each launch. So if you are starting the launcher via plutonium-launcher-win32.exe please do not. Launch via plutonium.exe

    Issue: GPUDriverD3D11::CreateTexture, unable to create texture.
    Possible Solution:

    Issue: When starting the launcher it displays this error message:
    alt text
    Solution:

    • If you downloaded one of our torrents remove it from your torrent client (right click the torrent in your torrent client -> delete)
    • Restart your pc
    • Delete plutonium.exe and plutonium.new.exe
    • Re-download the launcher from here and run it: https://cdn.plutonium.pw/updater/plutonium.exe
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