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Crash reference a7fd81cc5eb88b7

Scheduled Pinned Locked Moved BO2 Client Support
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  • NoXiiuS__-undefined Offline
    NoXiiuS__-undefined Offline
    NoXiiuS__-
    wrote on last edited by
    #1

    game always crashing while i start it Immagine 2022-03-16 192728.png

    Dss0undefined 1 Reply Last reply
    0
    • NoXiiuS__-undefined NoXiiuS__-

      game always crashing while i start it Immagine 2022-03-16 192728.png

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      NoXiiuS__- upload the dump file to google drive and post the link here.

      alt text

      NoXiiuS__-undefined 1 Reply Last reply
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      • Dss0undefined Dss0

        NoXiiuS__- upload the dump file to google drive and post the link here.

        alt text

        NoXiiuS__-undefined Offline
        NoXiiuS__-undefined Offline
        NoXiiuS__-
        wrote on last edited by
        #3

        Dss0 sorry but for a long time restarted to go but now i have the same problem again https://drive.google.com/file/d/1wkKofsNUiK-VHzVuy0t-SbE9AosKt444/view?usp=sharing

        Dss0undefined Resxtundefined 2 Replies Last reply
        0
        • NoXiiuS__-undefined NoXiiuS__-

          Dss0 sorry but for a long time restarted to go but now i have the same problem again https://drive.google.com/file/d/1wkKofsNUiK-VHzVuy0t-SbE9AosKt444/view?usp=sharing

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          NoXiiuS__- need a password to download that.

          1 Reply Last reply
          0
          • NoXiiuS__-undefined NoXiiuS__-

            Dss0 sorry but for a long time restarted to go but now i have the same problem again https://drive.google.com/file/d/1wkKofsNUiK-VHzVuy0t-SbE9AosKt444/view?usp=sharing

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #5

            NoXiiuS__-

            Crash with an error (0x000007b, crashdump error or similar)

            There is no easy answer for this but here are some possible solutions

            • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
            • Repair your game: https://plutonium.pw/docs/repair/
            • Update your GPU drivers
            • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
            • If you're running the game in a virtual machine don't, this doesn't work
            • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
            • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
            • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
            • If you use an Avermedia capture card uninstall its drivers
            • Verify the integrity of your system files:
              Open the start menu and search for "cmd"
              Run cmd as admin
              Copy and paste (right click) the command below in the cmd and press enter
              dism /online /cleanup-image /restorehealth
              Once it's done restart your PC

            If after doing all of this it still doesn't work reply with these info

            • What your antivirus is and if you disabled or uninstalled it
            • A screenshot of your game files

            As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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