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Handshake: decryption failed or bad record mac

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  • TripWireGuy0undefined Offline
    TripWireGuy0undefined Offline
    TripWireGuy0
    wrote on last edited by
    #1

    Hello

    I can't open plutonium and login into my account, the launcher keeps saying that I have an issue but I can't fix it.

    There was only one post on this forum that had the same problem that I am having but the solutions offered there don't work at all for me.

    I tried everything but to no avail.

    can anyone help me? thanks in advance

    bugnew.png

    1 Reply Last reply
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    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt Plutonium Staff
      wrote on last edited by Resxt
      #2

      Are your sure your system time is set correctly?
      This might help
      https://www.google.com/search?hl=en&q=fix+system+time&oq=fix+system+time&aqs=heirloom-srp..0l5

      TripWireGuy0undefined 1 Reply Last reply
      0
      • TripWireGuy0undefined Offline
        TripWireGuy0undefined Offline
        TripWireGuy0
        replied to Resxt on last edited by
        #3

        Resxt They were set correctly and I resynced them too but it didn't help.

        Resxtundefined 1 Reply Last reply
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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to TripWireGuy0 on last edited by
          #4

          TripWireGuy0 what's your antivirus?

          TripWireGuy0undefined 1 Reply Last reply
          0
          • TripWireGuy0undefined Offline
            TripWireGuy0undefined Offline
            TripWireGuy0
            replied to Resxt on last edited by
            #5

            Resxt kaspersky

            Resxtundefined 1 Reply Last reply
            0
            • Resxtundefined Offline
              Resxtundefined Offline
              Resxt Plutonium Staff
              replied to TripWireGuy0 on last edited by
              #6

              TripWireGuy0 your issue most likely comes from here then.
              Try to add an exclusion to your antivirus with these instructions
              https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

              Also if you have additional protections on like anti rootkit it might cause issues.

              If nothing works uninstalling it completely could solve the issue

              TripWireGuy0undefined 1 Reply Last reply
              0
              • TripWireGuy0undefined Offline
                TripWireGuy0undefined Offline
                TripWireGuy0
                replied to Resxt on last edited by
                #7

                Resxt Thank you so much,it finally works.

                I hope you have a pleasent day

                1 Reply Last reply
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