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Handshake: decryption failed or bad record mac

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  • TripWireGuy0undefined Offline
    TripWireGuy0undefined Offline
    TripWireGuy0
    wrote on last edited by
    #1

    Hello

    I can't open plutonium and login into my account, the launcher keeps saying that I have an issue but I can't fix it.

    There was only one post on this forum that had the same problem that I am having but the solutions offered there don't work at all for me.

    I tried everything but to no avail.

    can anyone help me? thanks in advance

    bugnew.png

    1 Reply Last reply
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    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by Resxt
      #2

      Are your sure your system time is set correctly?
      This might help
      https://www.google.com/search?hl=en&q=fix+system+time&oq=fix+system+time&aqs=heirloom-srp..0l5

      TripWireGuy0undefined 1 Reply Last reply
      0
      • Resxtundefined Resxt

        Are your sure your system time is set correctly?
        This might help
        https://www.google.com/search?hl=en&q=fix+system+time&oq=fix+system+time&aqs=heirloom-srp..0l5

        TripWireGuy0undefined Offline
        TripWireGuy0undefined Offline
        TripWireGuy0
        wrote on last edited by
        #3

        Resxt They were set correctly and I resynced them too but it didn't help.

        Resxtundefined 1 Reply Last reply
        0
        • TripWireGuy0undefined TripWireGuy0

          Resxt They were set correctly and I resynced them too but it didn't help.

          Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #4

          TripWireGuy0 what's your antivirus?

          TripWireGuy0undefined 1 Reply Last reply
          0
          • Resxtundefined Resxt

            TripWireGuy0 what's your antivirus?

            TripWireGuy0undefined Offline
            TripWireGuy0undefined Offline
            TripWireGuy0
            wrote on last edited by
            #5

            Resxt kaspersky

            Resxtundefined 1 Reply Last reply
            0
            • TripWireGuy0undefined TripWireGuy0

              Resxt kaspersky

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #6

              TripWireGuy0 your issue most likely comes from here then.
              Try to add an exclusion to your antivirus with these instructions
              https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

              Also if you have additional protections on like anti rootkit it might cause issues.

              If nothing works uninstalling it completely could solve the issue

              TripWireGuy0undefined 1 Reply Last reply
              0
              • Resxtundefined Resxt

                TripWireGuy0 your issue most likely comes from here then.
                Try to add an exclusion to your antivirus with these instructions
                https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

                Also if you have additional protections on like anti rootkit it might cause issues.

                If nothing works uninstalling it completely could solve the issue

                TripWireGuy0undefined Offline
                TripWireGuy0undefined Offline
                TripWireGuy0
                wrote on last edited by
                #7

                Resxt Thank you so much,it finally works.

                I hope you have a pleasent day

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