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I cant play, help

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  • JDrek07undefined Offline
    JDrek07undefined Offline
    JDrek07
    wrote on last edited by
    #1

    error.png

    always when i try to open the game this happens

    1 Reply Last reply
    0
    • Xerxesundefined Offline
      Xerxesundefined Offline
      Xerxes Plutonium Staff
      wrote on last edited by
      #2

      Read the white box with the black text.

      1 Reply Last reply
      0
      • JDrek07undefined Offline
        JDrek07undefined Offline
        JDrek07
        wrote on last edited by
        #3

        It says: oops plutonium tan into a problem and must be Closed

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to JDrek07 on last edited by
          #4

          JDrek07 read the entire message pls.. especially the last sentence.

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          • JDrek07undefined Offline
            JDrek07undefined Offline
            JDrek07
            wrote on last edited by
            #5

            crash reference id: 96a43287ca962afb
            Problem details has been written to "C:\users\usuario\appdata\local\plutonium\crashdumps\plutonium-r1749-2021-05-03_06-53.dmp".
            please report this bug at https://forum.plutonium.pw/
            (incluide the id and file mentioned above) to help us resolve it.

            Chaseundefined 1 Reply Last reply
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            • Chaseundefined Offline
              Chaseundefined Offline
              Chase
              replied to JDrek07 on last edited by
              #6

              JDrek07 We need you to upload that .dmp and corresponding .txt file to a service like google drive (make sure it is public) and drop the link here so we can investigate, thanks:)

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              • JDrek07undefined Offline
                JDrek07undefined Offline
                JDrek07
                wrote on last edited by JDrek07
                #7

                https://drive.google.com/file/d/1HxyfjCvXxha-tju6bLbpBfHR5WfCc4rD/view?usp=sharing

                https://drive.google.com/file/d/1YxOYsncLXpvnvj7Yi8lznb57I0XvmPCf/view?usp=sharing

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                • JDrek07undefined Offline
                  JDrek07undefined Offline
                  JDrek07
                  wrote on last edited by
                  #8

                  yesterday i tried to uninstall plutonium and install it again but the problem dont go

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                  • JDrek07undefined Offline
                    JDrek07undefined Offline
                    JDrek07
                    wrote on last edited by
                    #9

                    Can someone help me? 😞

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                    0
                    • JDrek07undefined Offline
                      JDrek07undefined Offline
                      JDrek07
                      wrote on last edited by
                      #10

                      pls people i need help

                      1 Reply Last reply
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