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Error while launching the game

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  • emissaryundefined Offline
    emissaryundefined Offline
    emissary
    wrote on last edited by emissary
    #1

    notepad_tWFl46vQYk.png
    4b1d7ccc-14f5-4137-a8af-5f57528755e3-image.png

    This is what I get when launching the game from Plutonium, i've already tried restarting the computer and launching as administrator

    Dss0undefined 1 Reply Last reply
    0
    • emissaryundefined emissary

      notepad_tWFl46vQYk.png
      4b1d7ccc-14f5-4137-a8af-5f57528755e3-image.png

      This is what I get when launching the game from Plutonium, i've already tried restarting the computer and launching as administrator

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      emissary

      • delete steam_api.dll from your game folder if it's present
      • do you have any overlays (msi afterburner/rivatuner/...) if yes disable them.
      • post a screenshot of your game folder
      • right click your start button -> system -> scroll down so you can see "Windows specifications" and screenshot that
      • upload the .dmp file to google drive and post the link here
      A Hefelumpundefined 1 Reply Last reply
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      • Dss0undefined Dss0

        emissary

        • delete steam_api.dll from your game folder if it's present
        • do you have any overlays (msi afterburner/rivatuner/...) if yes disable them.
        • post a screenshot of your game folder
        • right click your start button -> system -> scroll down so you can see "Windows specifications" and screenshot that
        • upload the .dmp file to google drive and post the link here
        A Hefelumpundefined Offline
        A Hefelumpundefined Offline
        A Hefelump
        wrote on last edited by
        #3
        This post is deleted!
        1 Reply Last reply
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        • emissaryundefined Offline
          emissaryundefined Offline
          emissary
          wrote on last edited by
          #4

          I don't have steam_api.dll, no overlays, I can't post a screenshot of the game folder as i'm reinstalling the torrent right now but it looked like everything was there. https://drive.google.com/file/d/1lgaq_xhxpSy5Qcvvg7nUQW-w4pVYeLIc/view?usp=sharing this is my crash dump.

          2811dbd6-e434-417f-bab4-5cc79d6941f2-image.png these are my windows specifications.

          Dss0undefined 1 Reply Last reply
          0
          • emissaryundefined emissary

            I don't have steam_api.dll, no overlays, I can't post a screenshot of the game folder as i'm reinstalling the torrent right now but it looked like everything was there. https://drive.google.com/file/d/1lgaq_xhxpSy5Qcvvg7nUQW-w4pVYeLIc/view?usp=sharing this is my crash dump.

            2811dbd6-e434-417f-bab4-5cc79d6941f2-image.png these are my windows specifications.

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            emissary said in Error while launching the game:

            https://drive.google.com/file/d/1lgaq_xhxpSy5Qcvvg7nUQW-w4pVYeLIc/view?usp=sharing this is my crash dump.

            that's the text file, we need the .dmp file. Should be 500MB+ in size.

            emissaryundefined 1 Reply Last reply
            1
            • Dss0undefined Dss0

              emissary said in Error while launching the game:

              https://drive.google.com/file/d/1lgaq_xhxpSy5Qcvvg7nUQW-w4pVYeLIc/view?usp=sharing this is my crash dump.

              that's the text file, we need the .dmp file. Should be 500MB+ in size.

              emissaryundefined Offline
              emissaryundefined Offline
              emissary
              wrote on last edited by
              #6

              Dss0 sorry about that, here's the crash dump https://drive.google.com/file/d/18TCRRktIJKEIeN-_jTIX2B3CqJpYrUwh/view?usp=sharing

              1 Reply Last reply
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              • Xerxesundefined Offline
                Xerxesundefined Offline
                Xerxes
                Plutonium Staff
                wrote on last edited by
                #7

                You have to set the file permissions to public

                emissaryundefined 1 Reply Last reply
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                • Xerxesundefined Xerxes

                  You have to set the file permissions to public

                  emissaryundefined Offline
                  emissaryundefined Offline
                  emissary
                  wrote on last edited by
                  #8

                  Xerxes alright, I'll try doing that once I'm done re-installing the game.

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