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  3. Cannot open game - Exception Code: 0xC0000005 Exception Address: 0x1984B696

Cannot open game - Exception Code: 0xC0000005 Exception Address: 0x1984B696

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  • Excuzeundefined Offline
    Excuzeundefined Offline
    Excuze
    wrote on last edited by
    #1

    So i recently downloaded Plutonium and qBittorrent and installed everything as this: https://forum.plutonium.pw/topic/2819/how-to-install-plutonium-t6 thread said. i cannot open bo2, it just gives me this error: (https://ibb.co/SwWHXSz). I have nothing running in the background and it just doesn't work, help! I just wanna play some bo2 man😞

    Dss0undefined 2 Replies Last reply
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    • Excuzeundefined Excuze

      So i recently downloaded Plutonium and qBittorrent and installed everything as this: https://forum.plutonium.pw/topic/2819/how-to-install-plutonium-t6 thread said. i cannot open bo2, it just gives me this error: (https://ibb.co/SwWHXSz). I have nothing running in the background and it just doesn't work, help! I just wanna play some bo2 man😞

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      Excuze upload the .dmp file to google drive and post the link here.

      Excuzeundefined 1 Reply Last reply
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      • Dss0undefined Dss0

        Excuze upload the .dmp file to google drive and post the link here.

        Excuzeundefined Offline
        Excuzeundefined Offline
        Excuze
        wrote on last edited by
        #3

        Dss0 here you go: https://drive.google.com/file/d/1D07jKEwzvP_spX6Tm0txkys0mTpkZCfW/view?usp=sharing

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        • Excuzeundefined Excuze

          So i recently downloaded Plutonium and qBittorrent and installed everything as this: https://forum.plutonium.pw/topic/2819/how-to-install-plutonium-t6 thread said. i cannot open bo2, it just gives me this error: (https://ibb.co/SwWHXSz). I have nothing running in the background and it just doesn't work, help! I just wanna play some bo2 man😞

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          Excuze ok well the dump file is corrupted, should be 500MB+ in size. From the memory address i can tell that it crashes outside of pluto's code so here are a few things you can try:

          • close all applications running in the background then try to launch pluto
          • try this: https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation
          • remove the torrent from qbittorrent if it's still seeding
          • try installing everything that's inside the "redist" folder in your game folder
          • try updating your graphics drivers and installing all windows updates
          • if you have webroot antivirus uninstall it
          • if you're using a laptop with dual gpu's make sure the game uses the high performance one (explained here https://forum.plutonium.pw/topic/7154/low-fps-read-this)

          if it still doesn't work:

          • open the start menu and search for "cmd"
          • run cmd as admin
          • execute the following command
          dism /online /cleanup-image /restorehealth
          
          • after dism has finished repairing your system restart your pc

          If it still doesn't work i'm out of ideas.

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