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My game keeps crashing

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  • Muhrphyundefined Offline
    Muhrphyundefined Offline
    Muhrphy
    wrote on last edited by
    #1

    need help fixing an issue. My game keeps crashing after about a minute after launching. I saw somwhere that you need to open the console and type resetstats and that should resolve the issue, but didn't for me. If anyone has a fix or any idea what to do them lmk.

    Dss0undefined 1 Reply Last reply
    0
    • Muhrphyundefined Muhrphy

      need help fixing an issue. My game keeps crashing after about a minute after launching. I saw somwhere that you need to open the console and type resetstats and that should resolve the issue, but didn't for me. If anyone has a fix or any idea what to do them lmk.

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      Muhrphy any error messages? Does it just close? Which antivirus software are you using?

      Muhrphyundefined 1 Reply Last reply
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      • Dss0undefined Dss0

        Muhrphy any error messages? Does it just close? Which antivirus software are you using?

        Muhrphyundefined Offline
        Muhrphyundefined Offline
        Muhrphy
        wrote on last edited by
        #3

        Dss0 there's no error message. The antivirus I have is the one that's pre-installed on my device. I have already looked at my antivirus and I turned off the setting that allows it to monitor apps and files.

        Dss0undefined 1 Reply Last reply
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        • Muhrphyundefined Muhrphy

          Dss0 there's no error message. The antivirus I have is the one that's pre-installed on my device. I have already looked at my antivirus and I turned off the setting that allows it to monitor apps and files.

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          Muhrphy said in My game keeps crashing:

          Dss0 The antivirus I have is the one that's pre-installed on my device.

          and which one is that? mcaffee? webroot?

          Muhrphyundefined 1 Reply Last reply
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          • Dss0undefined Dss0

            Muhrphy said in My game keeps crashing:

            Dss0 The antivirus I have is the one that's pre-installed on my device.

            and which one is that? mcaffee? webroot?

            Muhrphyundefined Offline
            Muhrphyundefined Offline
            Muhrphy
            wrote on last edited by
            #5

            Dss0 I have Microsoft defender

            Dss0undefined 1 Reply Last reply
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            • Muhrphyundefined Muhrphy

              Dss0 I have Microsoft defender

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              Muhrphy could you post a screenshot of your windows defender exclusion settings? Also try this: https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

              Additionally you could try checking event viewer (windows logs -> application) for any errors that got logged when the game closed.

              Muhrphyundefined 1 Reply Last reply
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              • Dss0undefined Dss0

                Muhrphy could you post a screenshot of your windows defender exclusion settings? Also try this: https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                Additionally you could try checking event viewer (windows logs -> application) for any errors that got logged when the game closed.

                Muhrphyundefined Offline
                Muhrphyundefined Offline
                Muhrphy
                wrote on last edited by
                #7

                Dss0 found my fix. I went deeper into my firewall setting and found where it isolated the app and was blocking it there. I restored them and then it fixed. Ran the game without any problems for about 10-20 minutes

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                • kefe123undefined Offline
                  kefe123undefined Offline
                  kefe123
                  wrote on last edited by
                  #8

                  could you explain in more detail how you solved this problem because i have got the same problem.

                  Muhrphyundefined 1 Reply Last reply
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                  • kefe123undefined kefe123

                    could you explain in more detail how you solved this problem because i have got the same problem.

                    Muhrphyundefined Offline
                    Muhrphyundefined Offline
                    Muhrphy
                    wrote on last edited by
                    #9

                    kefe123 for me personally it was my firewall that was the problem. It had basically blocked it by itself and it was kinda weird cause it didn't say it was blocked, it said it was "isolated". So I had to basically unblock it and it was fine. Although you might want to experiment cause for me it came back eventually and I had to completely turn of that part of my firewall and antivirus. But be careful cause all that's meant to keep your device safe.

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