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The game doesn't open after I press play

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  • PieFreak229undefined Offline
    PieFreak229undefined Offline
    PieFreak229
    wrote on last edited by
    #1

    The game doesn't open after I press play, and the launcher closes. I redownloaded the launcher many times and checked the common issues and solutions, it said to download the redistributables and directx but when i try to run any of them it says that my device already has a version of it and that if i want to remove it to download the one i just got i should go to control panel and delete the older versions myself, idk what to do or where to go in the control panel or if i even need to do that

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to PieFreak229 on last edited by
      #2

      PieFreak229 first of all hit windows key + R and type "winver" into the run box that pops up, then hit enter. Post a screenshot of the window that opens after that.

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      • PieFreak229undefined Offline
        PieFreak229undefined Offline
        PieFreak229
        wrote on last edited by
        #3

        e96c10d0-08b6-4edc-be82-03383a92d778-image.png

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by
          #4

          Probably your AV then, what antivirus do you use? Have you added Plutonium to its exclusions? https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

          PieFreak229undefined 1 Reply Last reply
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          • PieFreak229undefined Offline
            PieFreak229undefined Offline
            PieFreak229
            replied to HannesC on last edited by
            #5

            HannesC I reinstalled the game and added it to exclusion but it still doesn't work, no error sign whatsoever the launcher simply closes after i select play and nothing pops up at all

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to PieFreak229 on last edited by
              #6

              PieFreak229 post a screenshot of your exclusion settings.

              PieFreak229undefined 1 Reply Last reply
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              • PieFreak229undefined Offline
                PieFreak229undefined Offline
                PieFreak229
                replied to Dss0 on last edited by
                #7

                Dss0 6ad7a478-b304-45c5-ae26-d48b7165edaa-image.png
                eb243cba-8405-4246-adb5-5076626decea-image.png

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                • PieFreak229undefined Offline
                  PieFreak229undefined Offline
                  PieFreak229
                  wrote on last edited by PieFreak229
                  #8

                  I made another exclusion and gave it no object or anything i only linked the folder and to my surprise it worked. I will leave this here incase someone faces the same problems.
                  44790bb4-bb47-4224-99ae-5ea6ecba453e-image.png

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                  • TTVPachanoundefined Offline
                    TTVPachanoundefined Offline
                    TTVPachano
                    wrote on last edited by
                    #9

                    Did you finally solve this, going through the same thing.

                    Dss0undefined 1 Reply Last reply
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                    • Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0 Plutonium Staff
                      replied to TTVPachano on last edited by
                      #10

                      TTVPachano

                      PieFreak229 said in The game doesn't open after I press play:

                      I made another exclusion and gave it no object or anything i only linked the folder and to my surprise it worked.

                      It would appear he did.

                      PieFreak229 which antivirus software is that btw?

                      1 Reply Last reply
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