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Game Crashes after i press play

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  • Bigswervoundefined Offline
    Bigswervoundefined Offline
    Bigswervo
    wrote on last edited by
    #1

    I followed the instructions on the website, and i looked through the other forums and downloaded the files linked but the game is still crashing. Im on windows 10 and my antivirus allows this game, and i uninstalled and reinstalled but nothing is working. Any help would be appreciated

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Bigswervo on last edited by
      #2

      Bigswervo any error messages or does it just not launch?

      Bigswervoundefined 1 Reply Last reply
      0
      • Bigswervoundefined Offline
        Bigswervoundefined Offline
        Bigswervo
        replied to Dss0 on last edited by
        #3

        Dss0 no error message it just closes after I press play

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to Bigswervo on last edited by
          #4

          Bigswervo that is most likely caused by your av then, post a screenshot of your exclusion settings.

          1 Reply Last reply
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          • callmeakumaundefined Offline
            callmeakumaundefined Offline
            callmeakuma
            wrote on last edited by
            #5

            I have the Same problem, i tried everything, nothing works

            1 Reply Last reply
            0
            • Bigswervoundefined Offline
              Bigswervoundefined Offline
              Bigswervo
              wrote on last edited by
              #6

              c770fd63-b328-40bc-b38f-0074fc5e5bfe-image.png

              Dss0undefined 1 Reply Last reply
              0
              • Bigswervoundefined Offline
                Bigswervoundefined Offline
                Bigswervo
                wrote on last edited by
                #7

                d9d5fa3f-4909-4089-969e-5f48974d5674-image.png

                1 Reply Last reply
                0
                • fuginhaundefined Offline
                  fuginhaundefined Offline
                  fuginha
                  wrote on last edited by
                  #8

                  the problem has not yet been resolved and the staff is gone.

                  1 Reply Last reply
                  0
                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to Bigswervo on last edited by
                    #9

                    Bigswervo uninstall webroot completely and add %localappdata%/Plutonium as an exclusion in defender, not the launcher.

                    1 Reply Last reply
                    0
                    • callmeakumaundefined Offline
                      callmeakumaundefined Offline
                      callmeakuma
                      wrote on last edited by
                      #10

                      Dss0 Hey, I use Kaspersky. Do i have to uninstall it to play on Plutonium?

                      Dss0undefined 1 Reply Last reply
                      0
                      • Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0 Plutonium Staff
                        replied to callmeakuma on last edited by
                        #11

                        callmeakuma no you just have to exclude the bootstrapper from scanning (C:\Users\YOUR-USERNAME-HERE\AppData\Local\Plutonium\bin\plutonium-bootstrapper-win32.exe) -> https://support.kaspersky.com/14848#block1

                        1 Reply Last reply
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                        • callmeakumaundefined Offline
                          callmeakumaundefined Offline
                          callmeakuma
                          wrote on last edited by
                          #12

                          Thank you, but now i get a "0x0000142" error

                          1 Reply Last reply
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