A critical exception occurred: Exception Code: 0xC0000005

[T4T4L]

T4T4L last edited by

[IW5] This happened to me even after re-downloading the launcher and game several times.
The exception address is: 0x19508547
This happend when i try to launch the game. I already informed on the discor and followed the steps but the error is still there.
I cant upload the .dmp file bc it uses 97MB so even in a zip it wont let me send it.

[Dss0]

Dss0 Plutonium Staff Staff last edited by @ T4T4L

@T4T4L said in A critical exception occurred: Exception Code: 0xC0000005:

I cant upload the .dmp file bc it uses 97MB so even in a zip it wont let me send it.

upload it to google drive or another file hosting service.

[T4T4L]

T4T4L last edited by @ Dss0

@Dss0 https://drive.google.com/file/d/1qOgHcZxYti1o7Ueg5o5ZVCXOhLSVtGS_/view?usp=sharing

[Dss0]

Dss0 Plutonium Staff Staff last edited by @ T4T4L

@T4T4L here's a few other things you can try:

• playing pluto in virtual machines doesn't work incase you're using one
• make sure you are using windows 10 version 1607 or later
• try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
• try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
• install everything that's in the redist folder in your game folder
• update your graphics drivers
• if you have a vr headset plugged in unplug it
• verify the integrity of your system files:

1. open the start menu and search for "cmd"
2. run cmd as admin
3. execute the following command

dism /online /cleanup-image /restorehealth

4. after dism has finished repairing your system restart your pc