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  3. A critical exception occurred: Exception Code: 0xC0000005

A critical exception occurred: Exception Code: 0xC0000005

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  • T4T4Lundefined Offline
    T4T4Lundefined Offline
    T4T4L
    wrote on last edited by
    #1

    [IW5] This happened to me even after re-downloading the launcher and game several times.
    The exception address is: 0x19508547
    This happend when i try to launch the game. I already informed on the discor and followed the steps but the error is still there.
    I cant upload the .dmp file bc it uses 97MB so even in a zip it wont let me send it.

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to T4T4L on last edited by
      #2

      T4T4L said in A critical exception occurred: Exception Code: 0xC0000005:

      I cant upload the .dmp file bc it uses 97MB so even in a zip it wont let me send it.

      upload it to google drive or another file hosting service.

      T4T4Lundefined 1 Reply Last reply
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      • T4T4Lundefined Offline
        T4T4Lundefined Offline
        T4T4L
        replied to Dss0 on last edited by
        #3

        Dss0 https://drive.google.com/file/d/1qOgHcZxYti1o7Ueg5o5ZVCXOhLSVtGS_/view?usp=sharing

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to T4T4L on last edited by
          #4

          T4T4L here's a few other things you can try:

          • playing pluto in virtual machines doesn't work incase you're using one
          • make sure you are using windows 10 version 1607 or later
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • install everything that's in the redist folder in your game folder
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
          1 Reply Last reply
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