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Crash opening the launcher

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  • jrrxk___undefined Offline
    jrrxk___undefined Offline
    jrrxk___
    wrote on last edited by
    #1

    When i open the launcher a crash appears saying i have a virusin the files but i looked everything and is correct. please help and thanks.

    Captura de pantalla (3).png

    Dss0undefined 1 Reply Last reply
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    • jrrxk___undefined jrrxk___

      When i open the launcher a crash appears saying i have a virusin the files but i looked everything and is correct. please help and thanks.

      Captura de pantalla (3).png

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      jrrxk___ https://plutonium.pw/docs/antivirus/

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      • jrrxk___undefined Offline
        jrrxk___undefined Offline
        jrrxk___
        wrote on last edited by
        #3

        I have done everything that the support says and I keep getting this.

        Captura de pantalla (4).png

        Dss0undefined 1 Reply Last reply
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        • jrrxk___undefined jrrxk___

          I have done everything that the support says and I keep getting this.

          Captura de pantalla (4).png

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          jrrxk___ which av software do you use? Post a screenshot of your exclusion settings.

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          • jrrxk___undefined Offline
            jrrxk___undefined Offline
            jrrxk___
            wrote on last edited by
            #5

            Dss0 said in Crash opening the launcher:

            e? Post a screenshot of your exclusion

            I use Windows Defender.

            Captura de pantalla (5)_LI.jpg

            Dss0undefined 1 Reply Last reply
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            • jrrxk___undefined jrrxk___

              Dss0 said in Crash opening the launcher:

              e? Post a screenshot of your exclusion

              I use Windows Defender.

              Captura de pantalla (5)_LI.jpg

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              jrrxk___ i mean it does say that a virus or unwanted software was detected in plutonium-bootstrapper-win32. Does it still display the same error message?

              It's your antivirus falsely detecting it, that's all i can tell you.

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