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Getting this very weird error and crash when joining games

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  • undefined Offline
    undefined Offline
    KidDisRespect
    wrote on Jan 13, 2022, 8:52 PM last edited by KidDisRespect Jan 13, 2022, 10:53 PM
    #1

    Hey,

    Sometimes I get the error with the crash, sometimes it just crashes.

    Here is the DMP file for the most previous crash with an error.

    This doesn't happen every time I join a game, but most of the time, which is super frustrating.

    4fac53e8-9f4d-4084-afba-04f8d0f007ad-image.png

    The dmp file: https://drive.google.com/file/d/1bfjF34wZT5m4ahRqXjdT5GqoIx_Gu8Hc/view?usp=sharing

    Thanks,
    Nexus

    undefined 1 Reply Last reply Jan 13, 2022, 11:18 PM
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    • undefined Offline
      undefined Offline
      Dss0 Plutonium Staff
      replied to KidDisRespect on Jan 13, 2022, 11:18 PM last edited by
      #2

      @NexusCS dump file is corrupted, here's a few common issues/fixes:

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing steam and removing steam_api from your game folder
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      undefined 2 Replies Last reply Jan 14, 2022, 12:07 PM
      0
      • undefined Offline
        undefined Offline
        KidDisRespect
        replied to Dss0 on Jan 14, 2022, 12:07 PM last edited by
        #3

        Dss0 I had the steam fps counter on, I turned it off but, it seemed fix up the issue! Will update if it keeps happening because I only tested it once and sometimes it worked anyway so we will see.

        1 Reply Last reply
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        • undefined Offline
          undefined Offline
          KidDisRespect
          replied to Dss0 on Jan 14, 2022, 3:53 PM last edited by
          #4

          Dss0 Nevermind, the issue still persisted. I will try your fixes. Thanks.

          1 Reply Last reply
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          Jan 13, 2022, 11:18 PM

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