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Help me! Error plutonium-bootstrapper-win32.exe

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  • MiniPytundefined Offline
    MiniPytundefined Offline
    MiniPyt
    wrote on last edited by
    #1

    The game won't open for me, I don't know why. I am attaching the error log, maybe someone can help. There is no antivirus and no firewall, not at all.
    2022-03-10 17_00_28-466061944 - AnyDesk.png

    Dss0undefined 1 Reply Last reply
    0
    • p13undefined Offline
      p13undefined Offline
      p13
      wrote on last edited by
      #2

      hey brother... im here with a no-load issue too but no messages on desk. i'm lookin for posts.

      Preacher13-keep er' dry.

      MiniPytundefined 1 Reply Last reply
      0
      • MiniPytundefined Offline
        MiniPytundefined Offline
        MiniPyt
        replied to p13 on last edited by
        #3

        p13
        Bro, I read almost the entire forum, everyone writes because of the antivirus or firewall, but I don’t have it. Hope someone can help.

        1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to MiniPyt on last edited by
          #4

          MiniPyt is there no error message that comes up after you hit play? Check if you have any recent dumps in %localappdata%/Plutonium/crashdumps and if yes upload them to google drive and post the link here.

          Meanwhile you can try and make sure of a few things:

          • make sure you're on windows 10 version 1607 or later
          • running the game in a virtual machine doesn't work
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • if you use an avermedia capture card uninstall it's drivers
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. restart your pc
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