Bo2 Support needs more support lol...
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iDesign Everything done by staff is done on their free time. They don't get paid to sit in front of their computer and reply to the forums. If they don't feel like replying, they aren't obligated to. And with the launch of IW5, they've been more focused on making that game more stable before returning to BO2.
You claim you're seeing people with problems and nobody responding to them, but have provided no reference links.
How are the staff supposed to take your criticism when it's lacking a lot of detail?
JUST A THOUGHT
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Cahz Pointless having a support section, so my point still stands. What the fucks the point in a help section when theres nobody to help people?
I'm not claiming, i'm telling. I don't need to give links etc just scroll down the Bo2 help section. Anybody with a complicated problem has had no answer/no help. You want to provide some "reference links" to where substantial help has been given?
Why am i going to give major detail when they are lacking in support?
JUST A THOUGHT
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https://forum.plutonium.pw/topic/1785/need-help-with-crashing
https://forum.plutonium.pw/topic/1846/resoulution-problem
https://forum.plutonium.pw/topic/1816/error-installing-launcher
https://forum.plutonium.pw/topic/1871/game-crash-on-start-up-and-crash-report
https://forum.plutonium.pw/topic/1869/no-servers-in-servers-tab
https://forum.plutonium.pw/topic/1867/just-wondering-is-this-normal
https://forum.plutonium.pw/topic/1864/how-to-get-more-than-4-players-in-zombies
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Yet the easy question gets answered.
Point stands.
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iDesign Since you didn't read the message I sent before, the staff are currently focused on IW5. To expect them to answer every single forum post within 24 hours is kind of ridiculous... I will reiterate this again. The staff do this all on their free time. They are using their free time to focus on IW5 and NOT BO2. They have stated that they will obviously return to BO2 to update things.
Most of the posts you linked are errors that are on the user's end anyway. How are staff (or anyone for that matter) supposed to respond to posts if they can't replicate the error themselves?
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Fair staff do everything on their free time and it might take a while for a response, in my eyes that's not an issue, but isn't the point of support to help the end user with their problems? Sure you could argue that they can't replicate the issues but from my experience there are a lot of debugging techniques around, especially with the memory dump files.
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Not everyone knows (or has to know) everything. We're in the process of building a knowledge base for staff use, which should help with answering more of these threads.
Most of them should also resolve themselves when BO2 gets migrated to our new launcher and backend.
