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Referencia de bloqueo a7fd81cc5eb88b7

Scheduled Pinned Locked Moved BO2 Client Support
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  • PANQUESITOxDundefined Offline
    PANQUESITOxDundefined Offline
    PANQUESITOxD
    wrote on last edited by
    #1

    I don't know how to fix it can you help me? the appdata plutonium folder does not appear to me

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to PANQUESITOxD on last edited by
      #2

      PANQUESITOxD post a screenshot of the error message

      PANQUESITOxDundefined 1 Reply Last reply
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      • PANQUESITOxDundefined Offline
        PANQUESITOxDundefined Offline
        PANQUESITOxD
        replied to Dss0 on last edited by
        #3

        Dss0 c7e7c78e-6bf5-4cae-bade-91c50f36e237-image.png

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to PANQUESITOxD on last edited by
          #4

          PANQUESITOxD upload the dump file to google drive and post the link here.

          alt text

          PANQUESITOxDundefined 1 Reply Last reply
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          • PANQUESITOxDundefined Offline
            PANQUESITOxDundefined Offline
            PANQUESITOxD
            replied to Dss0 on last edited by
            #5

            Dss0 how should i do that?

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to PANQUESITOxD on last edited by
              #6

              PANQUESITOxD you go to the directory in the screenshot above. You can hit windows key + R and type %localappdata% into the run box to get to appdata quickly. Then you just open drive.google.com (i assume you have a google account?) in your browser and drag the dump file from the crashdumps folder into google drive.

              PANQUESITOxDundefined 1 Reply Last reply
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              • PANQUESITOxDundefined Offline
                PANQUESITOxDundefined Offline
                PANQUESITOxD
                replied to Dss0 on last edited by
                #7

                Dss0 https://drive.google.com/file/d/1qdJZzKxc5AjO5MRgLBWCahFngoyd8eHJ/view?usp=sharing

                Dss0undefined 1 Reply Last reply
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                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to PANQUESITOxD on last edited by
                  #8

                  PANQUESITOxD here's a few things you can try/make sure of:

                  • make sure you're on windows 10 version 1607 or later
                  • running the game in a virtual machine doesn't work
                  • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
                  • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                  • update your graphics drivers
                  • if you have a vr headset plugged in unplug it
                  • if you use an avermedia capture card uninstall it's drivers
                  • verify the integrity of your system files:
                  1. open the start menu and search for "cmd"
                  2. run cmd as admin
                  3. execute the following command
                  dism /online /cleanup-image /restorehealth
                  
                  1. restart your pc
                  PANQUESITOxDundefined 1 Reply Last reply
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                  • PANQUESITOxDundefined Offline
                    PANQUESITOxDundefined Offline
                    PANQUESITOxD
                    replied to Dss0 on last edited by
                    #9

                    Dss0 and if none of those work

                    1 Reply Last reply
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