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  3. Buenas tardes/noches he pasado varios días con este error, he buscado en youtube varias maneras de solucionarlo, tengo que decirlo no soy alguien experto en la informatica, así que espero sus respuestas para saber como soluciónarlo

Buenas tardes/noches he pasado varios días con este error, he buscado en youtube varias maneras de solucionarlo, tengo que decirlo no soy alguien experto en la informatica, así que espero sus respuestas para saber como soluciónarlo

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  • JustASniperundefined Offline
    JustASniperundefined Offline
    JustASniper
    wrote on last edited by
    #1

    47d958c7-2c82-4d28-994a-a6982a1751e2-image.png

    Kalitosundefined 1 Reply Last reply
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    • Kalitosundefined Offline
      Kalitosundefined Offline
      Kalitos
      replied to JustASniper on last edited by
      #2

      JustASniper quiza reinstalando directX

      JustASniperundefined 1 Reply Last reply
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      • JustASniperundefined Offline
        JustASniperundefined Offline
        JustASniper
        replied to Kalitos on last edited by
        #3

        Kalitos Hola, lastimosamente no me a servido realmente no sé que hacer en estos momentos puesto que ya había instalado el juego en 3 ocasiones.c45000a9-dde5-4ff9-841e-b469c34a101a-image.png

        Resxtundefined 1 Reply Last reply
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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to JustASniper on last edited by
          #4

          JustASniper

          Crash with an error (0x000007b, crashdump error or similar)

          There is no easy answer for this but here are some possible solutions

          • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
          • Repair your game: https://plutonium.pw/docs/repair/
          • Update your GPU drivers
          • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
          • If you're running the game in a virtual machine don't, this doesn't work
          • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
          • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
          • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
          • If you use an Avermedia capture card uninstall its drivers
          • Verify the integrity of your system files:
            Open the start menu and search for "cmd"
            Run cmd as admin
            Copy and paste (right click) the command below in the cmd and press enter
            dism /online /cleanup-image /restorehealth
            Once it's done restart your PC

          If after doing all of this it still doesn't work reply with these info

          • What your antivirus is and if you disabled or uninstalled it
          • A screenshot of your game files
          • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

          As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

          1 Reply Last reply
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