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  3. Black ops 2 Crashes when i press play

Black ops 2 Crashes when i press play

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  • Hybrid808undefined Offline
    Hybrid808undefined Offline
    Hybrid808
    wrote on last edited by
    #1

    i did download the game as the Instructions told me to do. i also did the thing with the antivirus and i reinstalled the game also twice and nothing helped.

    Crash Reference ID :d114e79ef677063b

    Fehler text.png

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Hybrid808 on last edited by
      #2

      Hybrid808 upload the dump file to google drive and post the link here, location of the dump file is in the error message.

      Also:

      • running pluto in virtual machines (parallels desktop, vmware, ...) doesn't work in case you're trying to do that
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • if you use an avermedia capture card uninstall it's drivers
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. restart your pc
      1 Reply Last reply
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      • Hybrid808undefined Offline
        Hybrid808undefined Offline
        Hybrid808
        wrote on last edited by
        #3

        Thanks for the help. I did all of the following points but nothing helped. i also bought the game and try to start it that way but still nothing.

        Here is the dump file: https://drive.google.com/drive/folders/1zcNwkX7FPflLMrZ9YddGlCja-1ioPYHU?usp=sharing

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