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  3. I got a error message when i open up bo2

I got a error message when i open up bo2

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  • FLEARARundefined Offline
    FLEARARundefined Offline
    FLEARAR
    wrote on last edited by
    #1

    Exception Code: 0xC0000005
    Exception Address: 0x007135C3

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to FLEARAR on last edited by
      #2

      FLEARAR upload the dump file to google drive and post the link here. The location of the dump is in the error message.

      FLEARARundefined 1 Reply Last reply
      0
      • FLEARARundefined Offline
        FLEARARundefined Offline
        FLEARAR
        wrote on last edited by
        #3

        the dmp?

        1 Reply Last reply
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        • FLEARARundefined Offline
          FLEARARundefined Offline
          FLEARAR
          replied to Dss0 on last edited by FLEARAR
          #4

          Dss0 https://drive.google.com/file/d/1wxYgMhv835Mc5uJBDf3YkVJq7K7MDFSz/view?usp=sharing

          Dss0undefined 1 Reply Last reply
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          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to FLEARAR on last edited by
            #5

            FLEARAR need a password to download that, pls set it to public.

            FLEARARundefined 1 Reply Last reply
            0
            • FLEARARundefined Offline
              FLEARARundefined Offline
              FLEARAR
              replied to Dss0 on last edited by
              #6

              Dss0 done

              Dss0undefined 1 Reply Last reply
              0
              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to FLEARAR on last edited by
                #7

                FLEARAR Here's a few things you can try/make sure of:

                • running pluto in virtual machines (parallels desktop, vmware, ...) doesn't work in case you're trying to do that
                • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
                • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                • update your graphics drivers
                • if you have a vr headset plugged in unplug it
                • if you use an avermedia capture card uninstall it's drivers
                • repair your game files (https://plutonium.pw/docs/repair/)
                • verify the integrity of your system files:
                1. open the start menu and search for "cmd"
                2. run cmd as admin
                3. execute the following command
                dism /online /cleanup-image /restorehealth
                
                1. restart your pc
                1 Reply Last reply
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