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  3. Hi, i wanted to play Bo2 zombie but my game don't stop crash with this error message

Hi, i wanted to play Bo2 zombie but my game don't stop crash with this error message

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  • Funtrap13undefined Offline
    Funtrap13undefined Offline
    Funtrap13
    wrote on last edited by
    #1

    Capture d’écran (239).png

    hindercanrunundefined 1 Reply Last reply
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    • hindercanrunundefined Offline
      hindercanrunundefined Offline
      hindercanrun
      replied to Funtrap13 on last edited by
      #2

      Funtrap13 make sure u don’t have any scripts in ur scripts folder and next time send the crash dump file.

      Funtrap13undefined 1 Reply Last reply
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      • Funtrap13undefined Offline
        Funtrap13undefined Offline
        Funtrap13
        replied to hindercanrun on last edited by
        #3

        hindercanrun Okay, i just found out for the crash dump and i can't send it because is too big for sending it here 😕

        1 Reply Last reply
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        • hardkiller2565undefined Offline
          hardkiller2565undefined Offline
          hardkiller2565
          wrote on last edited by
          #4

          re install game

          1 Reply Last reply
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          • Resxtundefined Offline
            Resxtundefined Offline
            Resxt Plutonium Staff
            wrote on last edited by
            #5

            Crash with an error (0x000007b, crashdump error or similar)

            There is no easy answer for this but here are some possible solutions

            • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
            • Repair your game: https://plutonium.pw/docs/repair/
            • Update your GPU drivers
            • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
            • If you're running the game in a virtual machine don't, this doesn't work
            • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
            • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
            • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
            • If you use an Avermedia capture card uninstall its drivers
            • Verify the integrity of your system files:
              Open the start menu and search for "cmd"
              Run cmd as admin
              Copy and paste (right click) each command below one by one in the cmd and press enter after each command
              Only put the next command when the one you ran is finished.
            DISM /Online /Cleanup-Image /CheckHealth
            DISM /Online /Cleanup-Image /ScanHealth
            DISM /Online /Cleanup-Image /RestoreHealth
            sfc /scannow
            

            Once it's done restart your PC

            As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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