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plutonium launcher error

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  • TTVFatBoaSaeundefined Offline
    TTVFatBoaSaeundefined Offline
    TTVFatBoaSae
    wrote on last edited by
    #1

    Hello! first things first I would like to thank you guys for all the hard work you guys do to keep the games we played years ago alive and well. although I am currently dealing with a problem with the plutonium launcher and have been for a while. I'm very new to PC and tried what I could but to no avail. every time I go try to play I get an error that says "an issue occurred while logging in saved credentials.. Non-success status code 401". I enjoyed plutonium for a few weeks until I got this problem and assumed maybe the client was down so I tried to be patient. Can anyone help me fix this? I tried deleting the file and redownloading it but I may have done something wrong. I am unsure. Please help!

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    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt Plutonium Staff
      wrote on last edited by Resxt
      #2

      Close everything and delete the file called config found in %localappdata%\Plutonium
      Start the launcher again and you should be able to login again and reconfigure your game(s) path(s)

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      • TTVFatBoaSaeundefined Offline
        TTVFatBoaSaeundefined Offline
        TTVFatBoaSae
        wrote on last edited by
        #3

        thank you for the feedback, I have deleted the config.json file (the only config file that was there) and the file is not there anymore. however I get the same error message when I start the launcher. any other suggestions?

        Resxtundefined 1 Reply Last reply
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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to TTVFatBoaSae on last edited by
          #4

          TTVFatBoaSae Can you explain better? Because I don't see how it would try to login with saved credentials if you deleted the file that contains your credentials

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          • TTVFatBoaSaeundefined Offline
            TTVFatBoaSaeundefined Offline
            TTVFatBoaSae
            wrote on last edited by
            #5

            so basically after deleting the config file via command prompt I went back to the launcher and I no longer am getting the 401 error code it now just says an issue occurred while logging in and it says my account is not found. I'm not sure much else I can explain as I'm pretty ignorant to what the problem is. Any other suggestions?

            Resxtundefined 1 Reply Last reply
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            • Resxtundefined Offline
              Resxtundefined Offline
              Resxt Plutonium Staff
              replied to TTVFatBoaSae on last edited by
              #6

              TTVFatBoaSae make sure you type your username properly, it's case sensitive
              Resxt and resxt is not the same

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