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Help please

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  • Labuzinundefined Offline
    Labuzinundefined Offline
    Labuzin
    wrote on last edited by
    #1

    A critical exception occured!
    Exception Code: 0xC0000005
    Exception Address: 0x007353B2 (plutonium-bootstrapper-win32.exe)

    an exception occurred! writing minidump...
    minidump: C:\Users\LAVUCODONOSOR\AppData\Local\Plutonium\crashdumps\plutonium-r3641-t6zm-2023-08-28_06-47-32.dmp
    minidump: C:\Users\LAVUCODONOSOR\AppData\Local\Plutonium\crashdumps\plutonium-r3641-t6zm-2023-08-28_06-47-32-minimal.dmp

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    • Xerxesundefined Offline
      Xerxesundefined Offline
      Xerxes Plutonium Staff
      wrote on last edited by
      #2

      Upload the dump files.

      Labuzinundefined 2 Replies Last reply
      0
      • Labuzinundefined Offline
        Labuzinundefined Offline
        Labuzin
        replied to Xerxes on last edited by Labuzin
        #3

        Xerxes how must i do it? im sorry i never had instaled plutoniom before 😞

        1 Reply Last reply
        0
        • ljave018undefined Offline
          ljave018undefined Offline
          ljave018
          wrote on last edited by
          #4

          Upload them to Google Drive for example, set up so that anyone with the link can see them and put those links here.

          Labuzinundefined 1 Reply Last reply
          0
          • Labuzinundefined Offline
            Labuzinundefined Offline
            Labuzin
            wrote on last edited by
            #5

            ok i'm gonna do it

            1 Reply Last reply
            0
            • Labuzinundefined Offline
              Labuzinundefined Offline
              Labuzin
              wrote on last edited by
              #6

              Captura de pantalla 2023-08-28 164514.png

              Those files?

              1 Reply Last reply
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              • Labuzinundefined Offline
                Labuzinundefined Offline
                Labuzin
                replied to ljave018 on last edited by
                #7

                @Forming Those files?

                1 Reply Last reply
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                • Labuzinundefined Offline
                  Labuzinundefined Offline
                  Labuzin
                  replied to Xerxes on last edited by
                  #8

                  Xerxes https://drive.google.com/drive/folders/1KEQKTzMIWAPvNPqNExauo280Kan1bdeu?usp=drive_link

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                  • Xerxesundefined Offline
                    Xerxesundefined Offline
                    Xerxes Plutonium Staff
                    wrote on last edited by
                    #9

                    The folder isn't set to public.

                    Labuzinundefined 1 Reply Last reply
                    0
                    • Labuzinundefined Offline
                      Labuzinundefined Offline
                      Labuzin
                      replied to Xerxes on last edited by
                      #10

                      Xerxes i just update the configuration, excuse me buddy

                      1 Reply Last reply
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                      • Xerxesundefined Offline
                        Xerxesundefined Offline
                        Xerxes Plutonium Staff
                        wrote on last edited by
                        #11

                        Verify the files.

                        Labuzinundefined 1 Reply Last reply
                        0
                        • Labuzinundefined Offline
                          Labuzinundefined Offline
                          Labuzin
                          replied to Xerxes on last edited by
                          #12

                          Xerxes A critical exception occured!
                          Exception Code: 0xC0000005
                          Exception Address: 0x007353B2 (plutonium-bootstrapper-win32.exe)

                          an exception occurred! writing minidump...
                          minidump: C:\Users\LAVUCODONOSOR\AppData\Local\Plutonium\crashdumps\plutonium-r3641-t6zm-2023-08-30_09-55-49.dmp
                          minidump: C:\Users\LAVUCODONOSOR\AppData\Local\Plutonium\crashdumps\plutonium-r3641-t6zm-2023-08-30_09-55-49-minimal.dmp

                          1 Reply Last reply
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                          • FutureRaveundefined Offline
                            FutureRaveundefined Offline
                            FutureRave VIP
                            wrote on last edited by
                            #13

                            The game is having problems creating the window, game files might be unrelated to this issue. But verify them anyway. If that does not work then you have an issue on your PC. Try installing DirectX, redistributable as well, etc...

                            1 Reply Last reply
                            1
                            • Juandeja1999undefined Offline
                              Juandeja1999undefined Offline
                              Juandeja1999
                              wrote on last edited by
                              #14

                              Hello, I constantly get this error when trying to start zombies (zmb_common.all). Do you know what it is? I've been looking for a solution for a day!

                              1 Reply Last reply
                              0
                              • FutureRaveundefined Offline
                                FutureRaveundefined Offline
                                FutureRave VIP
                                wrote on last edited by
                                #15

                                How did you come to the conclusion you have the same error? Did you analyze the crash dumps?

                                Labuzinundefined 1 Reply Last reply
                                0
                                • Labuzinundefined Offline
                                  Labuzinundefined Offline
                                  Labuzin
                                  replied to FutureRave on last edited by Labuzin
                                  #16

                                  FutureRave i already did that, but i get the same error

                                  1 Reply Last reply
                                  0

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