"connection to styx socket lost"
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Hey - can any of you with the issue please email [email protected] with your discord username? If you could include the country (or state) that you're connecting from and any other info you're already tried in the email for us to read, this will help us alot
Please only do this if you're willing to share your screen via discord and do some tests to help us troubleshoot the issue and gather more data. None of our staff are facing the issue so it's proving difficult to troubleshoot.
Thanks!
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Mr. Android im in Australia, Sydney been having this problem for a few days and now its working again
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Still not working. Im in California and it keeps saying connection with styx lost. Im just trying to play BO2 zombies with the boys
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it was working for me yesterday, but today it's not
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Its not working in pakistan i am using hotspot from my phone still server not available
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it's only working unless i use VPN
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California Server is still not working.
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Mr. Android I'm unable to screenshare because I'm gonna be busy the next few days, but if this helps, here's a list of every troubleshooting step I've done.
Reinstalling BO2 & verifying game files, Reinstalling Plutonium (deleting %localappdata%\Plutonium), Reinstalling internet drivers, resetting network settings, setting static IP, disabling IPV6, enabling UPnP, setting firewall exceptions, disabling firewall, fresh windows install (dualboot), phone hotspot, VPN, using Wi-Fi, flushing DNS cache, changing DNS server, restarting the router.
I wanna point out that I also don't use any antivirus, defender is completely disabled and there's no third party ones running.
BO1 and WaW Plutonium also have no issues. It's purely a BO2 thing.
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Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.
Seems MOST people are in Cali, with some in Australia and some in the middle east.
For people reading please answer the following if you are comfortable with it:
Your location (country / state):
Your ISP:
The model of your router: (It may be that one router model is shared among everyone's ISP).
Does using a VPN solve the issue for you?:To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.
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can confirm vpn fixes it for me, im living in vietnam
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Location: California
ISP: Xfinity
Router Model: Cisco XB3
Using a VPN did not solve the issue for me -
Location: California
ISP: Xfinity
Router Model: ARRIS TG862R COMCAST/XFINITY DOCSIS 3 TELEPHONE MODEM/ROUTER
Using a VPN sometimes worked but sometimes didn't. Used proton free VPN with varying success. -
Nyneee Mr. Android Update: Proton VPN let me through like the previous user just explained.
Tried to see if disabling proton VPN while I'm logged in will keep me in, and it does for about 3 minutes until I get "You have been disconnected from the Black Ops II servers"
I did testing using TCPView and when the VPN is enabled, the plutonium-bootstrapper is able to connect to the IP just fine, when it's off, it loses the IP completely.
I'm not a networking expert but I'm able to ping the IP and get a reply from it just fine, so I'm not sure where the issue lies at
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Location: Oregon
ISP: Spectrum
Using a VPN solved my issue, will continue to try periodically with/without VPN to see if anything changes. Shout out the plutonium team, we appreciate your hard work!! -
Location: California
ISP: Consolidated Communications
Router: ASUS RT-AC66U
VPN: VPN fixes the issue but IIRC most BO2 servers don't allow VPNs so this is just for testing. -
Victoria, Australia
ISP: Telstra
Still not working. -
Location: Tasmania Australia
ISP: Telstra
My VPN gets me passed the menu, however its IP banned for some reason? -
Location: New South Wales
ISP: Telstra
Would not be surprised if Telstra has blocked connections to Plutonium under the assumption its a malicious connection -
Location:NSW australia
Isp: telstra
Vpn Says i am ip banned (Bitdefender Vpn)
Model Router is unknown
Still not working -
NSW Australia
Optus
No VPN (never used one)
Still not working
