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Files being deleted when installing.

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  • katylouundefined Offline
    katylouundefined Offline
    katylou
    wrote on last edited by
    #1

    When downloading my game, the correct files are not being downloaded. I have had this game on my computer before and it's ran fine (it was the old old download with the new launcher) and I recently reset my PC for another reason so had to reinstall, however this time it will not work. I'm not sure if it is my PC deleting the files or not. rffsf.png
    I don't have any active antivirus on my computer so I doubt anything would be causing them to delete. In the image above these are the only files that are being downloaded at installation, and when I tried to use the launcher to play it crashes and deletes itself instantly. Any help would be appreciated 🙂 thankyou

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to katylou on last edited by Dss0
      #2

      katylou plutonium.exe gets deleted? that's most likely your antivirus doing that, exclude the folder that contains the launcher from scanning in your av (if you don't know how, google it). If it still doesn't work after doing that download this https://drive.google.com/u/0/uc?id=1gG_DXaZfAUETfXaYJzCP36ImvE_bO_x9&export=download extract it to any location (you can delete it afterwards) and install the 2 vcredist's and directx.

      katylouundefined 1 Reply Last reply
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      • katylouundefined Offline
        katylouundefined Offline
        katylou
        replied to Dss0 on last edited by
        #3

        Dss0 I have installed all of the files in the extract, tried to open the launcher AGAIN and still it crashes and deleted the file. I can find the file in the recycling bin after it has gone. I do not have an antivirus and I have turned the fire wall off so it is not my pc.

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to katylou on last edited by
          #4

          katylou You have windows defender. I noticed that your game files are in some folder that is being synced by one drive (the little blue arrows), try moving the game and launcher somewhere else, for example C:\Games\bo2.

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          • katylouundefined Offline
            katylouundefined Offline
            katylou
            wrote on last edited by
            #5

            I moved it, however instead of the launcher being deleted it just crashes. f72d8bb5-b0b1-4e38-b01e-4741dc044ac8-image.png This is my file.
            If you want I can screen record and show you what happens, but it is quite self explanatory. As soon as I click play, it crashes.

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to katylou on last edited by
              #6

              katylou Well "crashes" isn't that self explanatory actually. Does it just close? does it display any error? Make sure to disable any overlays (for example msi afterburner or rivatuner).

              katylouundefined 1 Reply Last reply
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              • katylouundefined Offline
                katylouundefined Offline
                katylou
                replied to Dss0 on last edited by
                #7

                I have screen recorded my pov, https://youtu.be/Scr4jbD3JY8 which you can see that the application stops responding as soon as I click play, with no error or any message. I do not have any overlays, so I have no idea what is clashing with it anymore. I have had it installed on this computer before though so even if I did, they probably wouldn't clash with it? (I'm assuming)

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                • snusdealerundefined Offline
                  snusdealerundefined Offline
                  snusdealer
                  wrote on last edited by
                  #8

                  hi why do the file bin/VibeCheck.exe always fail to download its my 3rd time reinstalling

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