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Sign in issue on launcher

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  • Deuc3zzundefined Offline
    Deuc3zzundefined Offline
    Deuc3zz
    wrote on last edited by
    #1

    I am unable to get past the login screen, every time I try and restart the client it keeps saying " An issue has occurred when logging in using saved credentials

    Handshake: certificate verify failed"

    https://imgur.com/a/f5fOs6B here's a picture of what keeps happening.

    1 Reply Last reply
    0
    • Lachaundefined Offline
      Lachaundefined Offline
      Lacha
      wrote on last edited by
      #2

      I'm getting the same thing, maybe an issue with the servers?

      1 Reply Last reply
      0
      • HannesCundefined Offline
        HannesCundefined Offline
        HannesC Plutonium Staff
        wrote on last edited by
        #3

        Are you people launching it through plutonium.exe? You shouldn't be launching the launcher directly from %localappdata%/Plutonium/bin though.

        Lachaundefined 1 Reply Last reply
        1
        • Lachaundefined Offline
          Lachaundefined Offline
          Lacha
          wrote on last edited by
          #4

          I figured it out, run it as administrator its cause it needs to update.

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          • Lachaundefined Offline
            Lachaundefined Offline
            Lacha
            replied to HannesC on last edited by
            #5

            HannesC I have it as a shortcut on my pc

            Lachaundefined 1 Reply Last reply
            0
            • Lachaundefined Offline
              Lachaundefined Offline
              Lacha
              replied to Lacha on last edited by
              #6

              Lacha the exe that is

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              • Deuc3zzundefined Offline
                Deuc3zzundefined Offline
                Deuc3zz
                wrote on last edited by
                #7

                ya I just got the update for it and its fixed for me after it finished

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                • HannesCundefined Offline
                  HannesCundefined Offline
                  HannesC Plutonium Staff
                  wrote on last edited by HannesC
                  #8

                  As long as it's the plutonium.exe shortcut you're fine, just don't launch plutonium-launcher-win32.exe directly. Happy to hear you fixed it though.

                  1 Reply Last reply
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                  • KenichiKamiundefined Offline
                    KenichiKamiundefined Offline
                    KenichiKami
                    wrote on last edited by
                    #9

                    Hey, I've the same problem when i launch Plutonium.Exe. When I run it as administrator i've alwyas the same prob... any solutions ? 😞
                    (839977f8-b16d-4281-b39e-29e644e51956-image.png

                    astre365undefined 1 Reply Last reply
                    3
                    • astre365undefined Offline
                      astre365undefined Offline
                      astre365
                      replied to KenichiKami on last edited by
                      #10

                      KenichiKami Hey I have exactly the same problem , some one have found a solution ?

                      Dss0undefined 1 Reply Last reply
                      0
                      • Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0 Plutonium Staff
                        replied to astre365 on last edited by
                        #11

                        astre365 delete %localappdata%/Plutonium/info.json

                        1 Reply Last reply
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