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Launcher crashes when clicked play

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  • Terenundefined Offline
    Terenundefined Offline
    Teren
    wrote on last edited by
    #1

    Me and my cousin wanted to play bo2 i dowloaded and ran the files and everything worked really well but when we tried it on my cousins pc when we hit play it would just stop and close every time we did it. both of our pc's are win 10 and i looked at a lot of topics and none were helpfull

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    • Xerxesundefined Offline
      Xerxesundefined Offline
      Xerxes Plutonium Staff
      wrote on last edited by
      #2

      If you are lucky running this will solve it: https://cdn.discordapp.com/attachments/645628955382251544/763208295736541204/Pluto-Redist-Installer.bat

      If that does not help we are going to need some screenshots from his game folder and the settings in the launcher.

      Terenundefined 1 Reply Last reply
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      • Terenundefined Offline
        Terenundefined Offline
        Teren
        replied to Xerxes on last edited by
        #3

        Xerxes nope still the same

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by
          #4

          Teren What antivirus do you have?

          Terenundefined 1 Reply Last reply
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          • Terenundefined Offline
            Terenundefined Offline
            Teren
            replied to HannesC on last edited by
            #5

            HannesC mcafee but i scanned twice to prove myself that the antivirus wasn't causing it and the scan result said safe i dont think it's the antivirus

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            • HannesCundefined Offline
              HannesCundefined Offline
              HannesC Plutonium Staff
              wrote on last edited by
              #6

              Well I could guarantee you 100% that's its McAfee which is causing this. Uninstall it, restart your PC and launch pluto as admin.

              Terenundefined 2 Replies Last reply
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              • Terenundefined Offline
                Terenundefined Offline
                Teren
                replied to HannesC on last edited by
                #7

                HannesC thank you so much it worked

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                • Terenundefined Offline
                  Terenundefined Offline
                  Teren
                  replied to HannesC on last edited by
                  #8

                  HannesC hi it's me again now windows defender is going crazy my pc has it enabled but i can run the game perfectly windows defender says that it found a virus in Users/User/appdata/local/Plutonium i dont think there is a virus but the fan just doesn't want to stop

                  Dss0undefined 1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to Teren on last edited by
                    #9

                    Teren exclude that folder from scanning:
                    https://www.windowscentral.com/how-exclude-files-and-folders-windows-defender-antivirus-scans

                    1 Reply Last reply
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