FAQ & Common issues and frequently asked questions IW5

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  • FAQ

    Q: Do I need MW3 to play on Plutonium?
    A: Yes! You need the base game MW3. You can get this for free from steam by following this guide: https://forum.plutonium.pw/topic/448/how-to-download-the-iw5-base-game

    Q: Will I get VAC banned for using this?
    A: No! Plutonium IW5 has it's own servers and is entirely separate from the steam version. We also don't modify your game folder to ensure complete separation.

    Q: Can I use controller
    A: Yes currently you can, provided you use external software such as steam's big picture mode. Also, we are currently working to add native controller support to IW5!

    Q: How can I change my FOV?
    A: Open the in-game console with the tilde key and entering the following command cg_fov 90 (This will set your FOV to 90)

    Q: How can I change the FPS cap?
    A: Open the in-game console with the tilde key and enter the following command com_maxFps 250 (This will set max fps cap too 250)

    Q: How can I get the DLC?
    A: Download either https://drive.google.com/open?id=12AamUcfghrknL-og4zn-OVHqmHd8I4im or https://mega.nz/folder/CYUkGSrJ#HVa6Cik59Bgi9pp5NBW4fg and then read the readme.txt that is inside the .zip

    Q: How can I change my in-game name?
    A: Your in-game name is based off your forum username. See this guide to learn how to change your username: https://forum.plutonium.pw/topic/565/how-to-change-your-in-game-name-iw5

    Q: My game looks blurry but my resolution is correct, how do I fix it!?
    A: This is due to a default graphic setting in MW3, see the graphics section of this guide: https://forum.plutonium.pw/topic/1496/quick-start-configuration-guide

    Q: How can I add a folder exclusion to Plutonium to prevent antivirus detections?
    A: Follow this guide: https://forum.plutonium.pw/topic/3448/antivirus-folder-exclusion-guide

    Common Issues

    Error: Game crashes on the first-ever launch.
    Fix: This is because some paths need re-writing, this will eventually be fixed but relaunching the game should get you going.

    Error: The game crashes when I press play no error
    Fix: Windows Defender or other Antivirus protection may be blocking certain files it does not recognize, it might even call them a virus when they are not. To resolve this, make an exception in your antivirus programs for this folder:
    C:\Users\<username>\AppData\Local\plutonium

    Error:
    e38610d5-f16c-4f49-a6b0-791d543ccbd1-image.png
    Fix: You selected the wrong game directory, ensure you set this as the root of your MW3 base game. Not your desktop or something.

    Error: Failed to start launcher exit status - 1073741515 or 3221225781 or 3221225775
    Fix: Download and install https://aka.ms/vs/16/release/vc_redist.x86.exe Visual C++ 20015-19 x86 redist. Then relaunch the launcher. If doing so does not fix it, then download and run the following program to install all missing runtimes: https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/

    Error: Unable to refresh server list or Failed to fetch info: Get "ht(t)ps://cdn.plutoium.pw/updater" or tls: first record does not look like a TLS handshake
    Fix: These are all likely firewall problems, ensure Plutonium IW5 (both launcher and game) is allowed through your Windows firewall, ensure your ISP doesn't have a router Firewall such as Xfinity. https://forums.xfinity.com/t5/Email-Web-Browsing/Unblock-all-websites/m-p/3303661/highlight/true#M215393
    https://internet.xfinity.com/more/my-services go there and disable the xfi advanced security.

    Error: Failed to fetch info: Get "https://cdn.plutonium.pw/updater/prod.json": dial tcp: lookup cdn.plutonium.pw: no such host
    Fix: Your DNS provider (likely your ISP) is filtering requests. Change your computers DNS servers to something that does not filter requests, such as 1.1.1.1 follow this guide if you don't know how to change your DNS: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

    Error: Launcher says 'end of stream' when launching Plutonium IW5.
    Fix: Restart the Launcher.

    Error: My avatar doesn't load when I reopen the Plutonium Launcher.
    Fix: None - we are working on this.

    Error: context deadline exceeded (Client.Timeout or context cancellation while reading body)
    Fix: Open command prompt in the folder that you have the Plutonium Launcher and type plutonium.exe -timeout 600 this will launch Plutonium.exe with a timeout for each file of 10 minutes. The timeout can be changed as much as you'd like. By default it is set to 60 seconds.

    Error: Sounds are muffled / not right.
    Fix: Open the console and type snd_enableEq 0 and press enter.

    Error: Account not found.
    Fix: If using your email, try your username and ensure you use capital letters. mr. android would fail but Mr. Android would be successful.

    Error: Unable to see the servers button on the main menu.
    Fix: If you are missing the servers option from the main menu do the following:
    Enter /kill_dedicatedserver 0 and theater_active 1 into the console then restart the game.
    If this doesn't work it's likely you are using an unclean install (Lots of random dll's etc in the game folder)
    Please reinstall the base game mw3 via steam (steam://rungameid/42750)

    Error: Mouse does a 180 randomly, or behaves funny.
    Fix: This is a problem with the base game showing it's age, lower your mouse polling rate to around 100Hz. Also try changing the MW3 process priority from high to normal.

    Error: Could not authenticate: token expired
    Fix: This issue is caused by your PC's clock not being set correctly. Please update it to the correct timezone.

    Error: MENU_CONTENT_NOT_AVAIVABLE
    Fix: You will get this error if you try to join a server running a DLC map when you yourself don't have the DLC installed. Solution: Install the DLC https://drive.google.com/open?id=12AamUcfghrknL-og4zn-OVHqmHd8I4im

    Error: UNABLE TO LOAD IMPORT... DLL name
    Fix: This is because you didn't select a valid MW3 folder, please see the gif below as to what folder you need to select.
    https://cdn.discordapp.com/attachments/697719316187054100/700261487695888455/2020-04-16_10-23-15.gif
    (If you are confident you have the right folder selected and are still getting the error this means your game install is incomplete or broken. To resolve this verify your game via the properties menu from the game in steam. This will redownload corrupted / missing files)

    Error: Stuck on bound to socket / Stuck on cmd window / game not starting at all
    Fix: This is caused by some software running on your machine clashing with Pluto. SONAR RADAR, SONAR STUDIO, GAMERSFIRST IV, NAHIMIC, ADVANCED SYSTEMCARE ULTIMATE, PREMIER OPINION are some of the programs that cause issue, uninstall them if you have them. Can also be caused by some antivirus softwares.

    Error: Problems launching Steam MW3 after installing Plutonium
    Fix: This is caused by the fact that Plutonium deletes steam_api.dll which is required if you want to play MW3 on steam. To reaquire this file simply go to MW3's properties from within steam -> Local Files -> Verify Integrity. This will re-download the missing dll, allowing you to play.

    Error: Disc Read error
    Fix: Ensure your hard drive isn't full or close to being full. If there is only a few GB left or less this could result in this error.

    Error: steam_api issue
    a4becbdb-b3f5-4d9f-af32-bc028aed9386-image.png
    Fix: Run Plutonium.exe as admin, or alternatively manually go to your game folder and delete steam_api.dll

    Error: Oops Plutonium ran into a problem
    ddf76a39-f651-4a1e-8aa2-454ac0047cba-image.png
    Fix: If this is your first time launching the game, please try again as it may resolve itself. However, if this occurs every launch it is highly likely you have another piece of software running interfering with the game, examples of software that cause this issue are MSI Afterburner and RiverTuner. Please exit these if running or uninstall them.

    Error: After clicking 'Play' or 'Setup' the launcher closes and nothing happens
    Fix: You may be missing a required runtime, please download and run the following: https://www.microsoft.com/en-us/download/details.aspx?id=35

    Error: Could not authenticate to Plutonium: snowroller uninitialized
    63f08f0d-5b79-4b4b-abe3-032d987e47ac-image.png
    OR
    Error: Handshake: certificate verify failed
    b68c4d6c-9544-4b2a-9abd-f6e97d893ac2-image.png
    Fix: This error occurs when you are trying to launch an outdated version of Plutonium. However, this should not happen if you are launching the game via Plutonium.exe which checks for updates on each launch. So if you are starting the launcher via plutonium-launcher-win32.exe please do not. Launch via Plutonium.exe

    Error: Extremely Low FPS (Gaming Laptop)
    Fix: From NVIDIA Control Panel 3D Settings->Manage 3D Settings Tab "Program apps" you are going to want to add the plutonium-bootstrapper-win32.exe as a application if you dont know where that is its here
    C:\Users\yournamehere\AppData\Local\Plutonium\bin

    Keep in mind that the AppData is a hidden folder in windows and either need to use the windows key + r for run and doing %appdata% or turn on the option to show hidden files but then after that is doing in the settings for then now added application you want to go to Preferred Graphics Processor

    Select : High performance NVIDIA rocessor

    Still not found your issue?

    Make a new post in: https://forum.plutonium.pw/category/15/mw3-client-support

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