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First connection : banned

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  • Thothomas37undefined Offline
    Thothomas37undefined Offline
    Thothomas37
    wrote on last edited by
    #1

    Hi,

    I just download the game and when i launch zombie for exemple i have an error saying 'Could not authentificate to Plutonium: you are banned. Your ban will expire in 85 days. So i create a new account and the days goes to 87 than a new one by changing the DNS, 92 than a new one using a VPN and it goes to 99days, what's the problem ? I'm lost

    unknown.png

    Dss0undefined 1 Reply Last reply
    0
    • Pistakillaundefined Offline
      Pistakillaundefined Offline
      Pistakilla
      wrote on last edited by
      #2

      UH OH BAD NEWS!!!!
      Don't create anymore accounts as it will extend your ban time. You're gonna have to wait that long.

      1 Reply Last reply
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      • Dss0undefined Offline
        Dss0undefined Offline
        Dss0 Plutonium Staff
        replied to Thothomas37 on last edited by
        #3

        Thothomas37 where did you download the game from and how are you launching it? Normally it would tell you that you are banned as soon as you start the launcher (plutonium.exe) and it also tells you that trying to evade your ban will only lead to further punishment. Why you would think that creating new accounts and using vpns would get you unbanned is beyond me, anticheat would be pretty pointless if it was that easy, wouldn't it?

        1 Reply Last reply
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        • Thothomas37undefined Offline
          Thothomas37undefined Offline
          Thothomas37
          wrote on last edited by
          #4

          Don't remember maybe i get the wrong link to dl the game and i'm lauching it with the plutonium.exe directly. i don't have any message when i launch the exe but just this one when i try do go in zombie or anything else.
          It was hope maybe ? the hope that it was just a mistake lol
          So if i install the game properly and go with a fresh account it will be good or no ?

          Thanks for your reply.

          Dss0undefined 1 Reply Last reply
          0
          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to Thothomas37 on last edited by
            #5

            Thothomas37 that makes no sense.
            you don't have any message when you launch the game via plutonium.exe?
            Again: how are you launching the game? Maybe provide some screenshots.

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            • Thothomas37undefined Offline
              Thothomas37undefined Offline
              Thothomas37
              wrote on last edited by
              #6

              i'm sorry i delet the game after this to re-dewonload it but yes i remember a message when the game was loading, white on red backround saying something like an issue occured when logging [...] error 403 (i think)
              I was lauching in the files with the .exe named plutonium than a console appear and the game launch, the message in red appear then the launcher is here with the games, then i click on one of them and boom the banned message

              Dss0undefined 1 Reply Last reply
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              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to Thothomas37 on last edited by
                #7

                Thothomas37 and what is the name of the original account you were banned on?

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                • Thechrome37undefined Offline
                  Thechrome37undefined Offline
                  Thechrome37
                  wrote on last edited by
                  #8

                  It was this account Thechrome37

                  1 Reply Last reply
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                  • Thechrome37undefined Offline
                    Thechrome37undefined Offline
                    Thechrome37
                    wrote on last edited by
                    #9

                    Hi, it was this message 82a0cf79-50ea-4f06-8100-90dd0b5836f4-image.png

                    Dss0undefined 1 Reply Last reply
                    0
                    • Thechrome37undefined Offline
                      Thechrome37undefined Offline
                      Thechrome37
                      wrote on last edited by
                      #10

                      Is anybody to answer me ?

                      1 Reply Last reply
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                      • Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0 Plutonium Staff
                        replied to Thechrome37 on last edited by
                        #11

                        Thechrome37 401 means that the username and/or password you entered were incorrect. You can delete the Plutonium folder in %localappdata% to reset that.

                        We're still looking into the ban, i'll get back to you later.

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                        • Thechrome37undefined Offline
                          Thechrome37undefined Offline
                          Thechrome37
                          wrote on last edited by
                          #12

                          Okay ty i'll try this

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                          • Thechrome37undefined Offline
                            Thechrome37undefined Offline
                            Thechrome37
                            wrote on last edited by
                            #13

                            up, do you have some news/ can i get unban or anything else ? i did'nt touch the game and my friend wait me to play

                            1 Reply Last reply
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