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  3. plutonium ran into a problem and must be closed

plutonium ran into a problem and must be closed

Scheduled Pinned Locked Moved BO2 Client Support
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  • Resxtundefined Offline
    Resxtundefined Offline
    Resxt Plutonium Staff
    wrote on last edited by
    #2

    Crash with an error (0x000007b, crashdump error or similar)

    There is no easy answer for this but here are some possible solutions

    • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
    • Repair your game: https://plutonium.pw/docs/repair/
    • Update your GPU drivers
    • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
    • Download and run this script to install all the required redist: https://git.io/redists
    • If you're running the game in a virtual machine don't, this doesn't work
    • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
    • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
    • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
    • If you use an Avermedia capture card uninstall its drivers
    • Verify the integrity of your system files:
      Open the start menu and search for "cmd"
      Run cmd as admin
      Copy and paste (right click) each command below one by one in the cmd and press enter after each command
      Only put the next command when the one you ran is finished.
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    Once it's done restart your PC

    As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

    K  I  Xundefined 2 Replies Last reply
    0
    • K  I  Xundefined Offline
      K  I  Xundefined Offline
      K I X
      replied to Resxt on last edited by
      #3

      Resxt i did it all and still not working😢

      1 Reply Last reply
      0
      • K  I  Xundefined Offline
        K  I  Xundefined Offline
        K I X
        replied to Resxt on last edited by
        #4

        Resxt should i upload my dump files

        Resxtundefined 1 Reply Last reply
        0
        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to K I X on last edited by
          #5

          K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

          K  I  Xundefined 1 Reply Last reply
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          • K  I  Xundefined Offline
            K  I  Xundefined Offline
            K I X
            replied to Resxt on last edited by
            #6

            Resxt this is the 2 dump files
            https://drive.google.com/file/d/12SXN0I6i08YmLfkLub1i1GVAwxKGzcQ2/view?usp=share_link

            https://drive.google.com/file/d/10vcMlzemhyCjGcp44KMB-GS2oMQ4Wjad/view?usp=share_link
            I will install a clean windows copy and i hope you can help me fixing this problem ♥ ♥

            1 Reply Last reply
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            • ljave018undefined Offline
              ljave018undefined Offline
              ljave018
              wrote on last edited by
              #7

              After installing Windows, first install DirectX and newest redist.
              DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
              Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
              Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

              K  I  Xundefined 1 Reply Last reply
              1
              • K  I  Xundefined Offline
                K  I  Xundefined Offline
                K I X
                replied to ljave018 on last edited by
                #8

                ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
                any solution or it will never open ??

                ljave018undefined 1 Reply Last reply
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                • ljave018undefined Offline
                  ljave018undefined Offline
                  ljave018
                  replied to K I X on last edited by
                  #9

                  K I X Honestly, the issue's kinda weird.
                  Do you have any weird characters in the name of any folder?
                  What are your PC specs?

                  K  I  Xundefined 1 Reply Last reply
                  0
                  • K  I  Xundefined Offline
                    K  I  Xundefined Offline
                    K I X
                    replied to ljave018 on last edited by
                    #10

                    ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                    ljave018undefined 1 Reply Last reply
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                    • ljave018undefined Offline
                      ljave018undefined Offline
                      ljave018
                      replied to K I X on last edited by
                      #11

                      K I X Do you have any weird characters in the username of your PC?
                      I assume that you've set your PC to be in English.
                      Plutonium cannot properly read characters such as š, đ, é, ш, ћ, etc, so that might cause the issue.

                      1 Reply Last reply
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                      • Mauarundefined Offline
                        Mauarundefined Offline
                        Mauar
                        wrote on last edited by
                        #12

                        NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                        FutureRaveundefined 1 Reply Last reply
                        0
                        • FutureRaveundefined Offline
                          FutureRaveundefined Offline
                          FutureRave VIP
                          replied to Mauar on last edited by
                          #13

                          Mauar skill issue

                          1 Reply Last reply
                          0
                          • FutureRaveundefined FutureRave locked this topic on

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