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  3. plutonium ran into a problem and must be closed

plutonium ran into a problem and must be closed

Scheduled Pinned Locked Moved BO2 Client Support
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  • Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #2

    Crash with an error (0x000007b, crashdump error or similar)

    There is no easy answer for this but here are some possible solutions

    • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
    • Repair your game: https://plutonium.pw/docs/repair/
    • Update your GPU drivers
    • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
    • Download and run this script to install all the required redist: https://git.io/redists
    • If you're running the game in a virtual machine don't, this doesn't work
    • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
    • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
    • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
    • If you use an Avermedia capture card uninstall its drivers
    • Verify the integrity of your system files:
      Open the start menu and search for "cmd"
      Run cmd as admin
      Copy and paste (right click) each command below one by one in the cmd and press enter after each command
      Only put the next command when the one you ran is finished.
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    Once it's done restart your PC

    As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

    K  I  Xundefined 2 Replies Last reply
    0
    • Resxtundefined Resxt

      Crash with an error (0x000007b, crashdump error or similar)

      There is no easy answer for this but here are some possible solutions

      • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
      • Repair your game: https://plutonium.pw/docs/repair/
      • Update your GPU drivers
      • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
      • Download and run this script to install all the required redist: https://git.io/redists
      • If you're running the game in a virtual machine don't, this doesn't work
      • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
      • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
      • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
      • If you use an Avermedia capture card uninstall its drivers
      • Verify the integrity of your system files:
        Open the start menu and search for "cmd"
        Run cmd as admin
        Copy and paste (right click) each command below one by one in the cmd and press enter after each command
        Only put the next command when the one you ran is finished.
      DISM /Online /Cleanup-Image /CheckHealth
      DISM /Online /Cleanup-Image /ScanHealth
      DISM /Online /Cleanup-Image /RestoreHealth
      sfc /scannow
      

      Once it's done restart your PC

      As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

      K  I  Xundefined Offline
      K  I  Xundefined Offline
      K I X
      wrote on last edited by
      #3

      Resxt i did it all and still not working😢

      1 Reply Last reply
      0
      • Resxtundefined Resxt

        Crash with an error (0x000007b, crashdump error or similar)

        There is no easy answer for this but here are some possible solutions

        • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
        • Repair your game: https://plutonium.pw/docs/repair/
        • Update your GPU drivers
        • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
        • Download and run this script to install all the required redist: https://git.io/redists
        • If you're running the game in a virtual machine don't, this doesn't work
        • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
        • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
        • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
        • If you use an Avermedia capture card uninstall its drivers
        • Verify the integrity of your system files:
          Open the start menu and search for "cmd"
          Run cmd as admin
          Copy and paste (right click) each command below one by one in the cmd and press enter after each command
          Only put the next command when the one you ran is finished.
        DISM /Online /Cleanup-Image /CheckHealth
        DISM /Online /Cleanup-Image /ScanHealth
        DISM /Online /Cleanup-Image /RestoreHealth
        sfc /scannow
        

        Once it's done restart your PC

        As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

        K  I  Xundefined Offline
        K  I  Xundefined Offline
        K I X
        wrote on last edited by
        #4

        Resxt should i upload my dump files

        Resxtundefined 1 Reply Last reply
        0
        • K  I  Xundefined K I X

          Resxt should i upload my dump files

          Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #5

          K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

          K  I  Xundefined 1 Reply Last reply
          0
          • Resxtundefined Resxt

            K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

            K  I  Xundefined Offline
            K  I  Xundefined Offline
            K I X
            wrote on last edited by
            #6

            Resxt this is the 2 dump files
            https://drive.google.com/file/d/12SXN0I6i08YmLfkLub1i1GVAwxKGzcQ2/view?usp=share_link

            https://drive.google.com/file/d/10vcMlzemhyCjGcp44KMB-GS2oMQ4Wjad/view?usp=share_link
            I will install a clean windows copy and i hope you can help me fixing this problem ♥ ♥

            1 Reply Last reply
            0
            • ljave018undefined Offline
              ljave018undefined Offline
              ljave018
              wrote on last edited by
              #7

              After installing Windows, first install DirectX and newest redist.
              DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
              Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
              Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

              K  I  Xundefined 1 Reply Last reply
              1
              • ljave018undefined ljave018

                After installing Windows, first install DirectX and newest redist.
                DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
                Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
                Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

                K  I  Xundefined Offline
                K  I  Xundefined Offline
                K I X
                wrote on last edited by
                #8

                ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
                any solution or it will never open ??

                ljave018undefined 1 Reply Last reply
                0
                • K  I  Xundefined K I X

                  ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
                  any solution or it will never open ??

                  ljave018undefined Offline
                  ljave018undefined Offline
                  ljave018
                  wrote on last edited by
                  #9

                  K I X Honestly, the issue's kinda weird.
                  Do you have any weird characters in the name of any folder?
                  What are your PC specs?

                  K  I  Xundefined 1 Reply Last reply
                  0
                  • ljave018undefined ljave018

                    K I X Honestly, the issue's kinda weird.
                    Do you have any weird characters in the name of any folder?
                    What are your PC specs?

                    K  I  Xundefined Offline
                    K  I  Xundefined Offline
                    K I X
                    wrote on last edited by
                    #10

                    ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                    ljave018undefined 1 Reply Last reply
                    0
                    • K  I  Xundefined K I X

                      ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                      ljave018undefined Offline
                      ljave018undefined Offline
                      ljave018
                      wrote on last edited by
                      #11

                      K I X Do you have any weird characters in the username of your PC?
                      I assume that you've set your PC to be in English.
                      Plutonium cannot properly read characters such as š, đ, é, ш, ћ, etc, so that might cause the issue.

                      1 Reply Last reply
                      0
                      • Mauarundefined Offline
                        Mauarundefined Offline
                        Mauar
                        wrote on last edited by
                        #12

                        NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                        FutureRaveundefined 1 Reply Last reply
                        0
                        • Mauarundefined Mauar

                          NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                          FutureRaveundefined Offline
                          FutureRaveundefined Offline
                          FutureRave
                          VIP
                          wrote on last edited by
                          #13

                          Mauar skill issue

                          1 Reply Last reply
                          0
                          • FutureRaveundefined FutureRave locked this topic on
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