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  3. plutonium ran into a problem and must be closed

plutonium ran into a problem and must be closed

Scheduled Pinned Locked Moved BO2 Client Support
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  • K  I  Xundefined Offline
    K  I  Xundefined Offline
    K I X
    wrote on last edited by K I X
    #1

    when i click on play the launcher turn off and "oops , plutonium ran into a problem and must be closed
    COD.PNG

    so any help???

    1 Reply Last reply
    2
    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #2

      Crash with an error (0x000007b, crashdump error or similar)

      There is no easy answer for this but here are some possible solutions

      • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
      • Repair your game: https://plutonium.pw/docs/repair/
      • Update your GPU drivers
      • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
      • Download and run this script to install all the required redist: https://git.io/redists
      • If you're running the game in a virtual machine don't, this doesn't work
      • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
      • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
      • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
      • If you use an Avermedia capture card uninstall its drivers
      • Verify the integrity of your system files:
        Open the start menu and search for "cmd"
        Run cmd as admin
        Copy and paste (right click) each command below one by one in the cmd and press enter after each command
        Only put the next command when the one you ran is finished.
      DISM /Online /Cleanup-Image /CheckHealth
      DISM /Online /Cleanup-Image /ScanHealth
      DISM /Online /Cleanup-Image /RestoreHealth
      sfc /scannow
      

      Once it's done restart your PC

      As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

      K  I  Xundefined 2 Replies Last reply
      0
      • Resxtundefined Resxt

        Crash with an error (0x000007b, crashdump error or similar)

        There is no easy answer for this but here are some possible solutions

        • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
        • Repair your game: https://plutonium.pw/docs/repair/
        • Update your GPU drivers
        • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
        • Download and run this script to install all the required redist: https://git.io/redists
        • If you're running the game in a virtual machine don't, this doesn't work
        • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
        • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
        • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
        • If you use an Avermedia capture card uninstall its drivers
        • Verify the integrity of your system files:
          Open the start menu and search for "cmd"
          Run cmd as admin
          Copy and paste (right click) each command below one by one in the cmd and press enter after each command
          Only put the next command when the one you ran is finished.
        DISM /Online /Cleanup-Image /CheckHealth
        DISM /Online /Cleanup-Image /ScanHealth
        DISM /Online /Cleanup-Image /RestoreHealth
        sfc /scannow
        

        Once it's done restart your PC

        As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

        K  I  Xundefined Offline
        K  I  Xundefined Offline
        K I X
        wrote on last edited by
        #3

        Resxt i did it all and still not working😢

        1 Reply Last reply
        0
        • Resxtundefined Resxt

          Crash with an error (0x000007b, crashdump error or similar)

          There is no easy answer for this but here are some possible solutions

          • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
          • Repair your game: https://plutonium.pw/docs/repair/
          • Update your GPU drivers
          • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
          • Download and run this script to install all the required redist: https://git.io/redists
          • If you're running the game in a virtual machine don't, this doesn't work
          • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
          • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
          • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
          • If you use an Avermedia capture card uninstall its drivers
          • Verify the integrity of your system files:
            Open the start menu and search for "cmd"
            Run cmd as admin
            Copy and paste (right click) each command below one by one in the cmd and press enter after each command
            Only put the next command when the one you ran is finished.
          DISM /Online /Cleanup-Image /CheckHealth
          DISM /Online /Cleanup-Image /ScanHealth
          DISM /Online /Cleanup-Image /RestoreHealth
          sfc /scannow
          

          Once it's done restart your PC

          As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

          K  I  Xundefined Offline
          K  I  Xundefined Offline
          K I X
          wrote on last edited by
          #4

          Resxt should i upload my dump files

          Resxtundefined 1 Reply Last reply
          0
          • K  I  Xundefined K I X

            Resxt should i upload my dump files

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #5

            K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

            K  I  Xundefined 1 Reply Last reply
            0
            • Resxtundefined Resxt

              K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

              K  I  Xundefined Offline
              K  I  Xundefined Offline
              K I X
              wrote on last edited by
              #6

              Resxt this is the 2 dump files
              https://drive.google.com/file/d/12SXN0I6i08YmLfkLub1i1GVAwxKGzcQ2/view?usp=share_link

              https://drive.google.com/file/d/10vcMlzemhyCjGcp44KMB-GS2oMQ4Wjad/view?usp=share_link
              I will install a clean windows copy and i hope you can help me fixing this problem ♥ ♥

              1 Reply Last reply
              0
              • ljave018undefined Offline
                ljave018undefined Offline
                ljave018
                wrote on last edited by
                #7

                After installing Windows, first install DirectX and newest redist.
                DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
                Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
                Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

                K  I  Xundefined 1 Reply Last reply
                1
                • ljave018undefined ljave018

                  After installing Windows, first install DirectX and newest redist.
                  DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
                  Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
                  Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

                  K  I  Xundefined Offline
                  K  I  Xundefined Offline
                  K I X
                  wrote on last edited by
                  #8

                  ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
                  any solution or it will never open ??

                  ljave018undefined 1 Reply Last reply
                  0
                  • K  I  Xundefined K I X

                    ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
                    any solution or it will never open ??

                    ljave018undefined Offline
                    ljave018undefined Offline
                    ljave018
                    wrote on last edited by
                    #9

                    K I X Honestly, the issue's kinda weird.
                    Do you have any weird characters in the name of any folder?
                    What are your PC specs?

                    K  I  Xundefined 1 Reply Last reply
                    0
                    • ljave018undefined ljave018

                      K I X Honestly, the issue's kinda weird.
                      Do you have any weird characters in the name of any folder?
                      What are your PC specs?

                      K  I  Xundefined Offline
                      K  I  Xundefined Offline
                      K I X
                      wrote on last edited by
                      #10

                      ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                      ljave018undefined 1 Reply Last reply
                      0
                      • K  I  Xundefined K I X

                        ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                        ljave018undefined Offline
                        ljave018undefined Offline
                        ljave018
                        wrote on last edited by
                        #11

                        K I X Do you have any weird characters in the username of your PC?
                        I assume that you've set your PC to be in English.
                        Plutonium cannot properly read characters such as š, đ, é, ш, ћ, etc, so that might cause the issue.

                        1 Reply Last reply
                        0
                        • Mauarundefined Offline
                          Mauarundefined Offline
                          Mauar
                          wrote on last edited by
                          #12

                          NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                          FutureRaveundefined 1 Reply Last reply
                          0
                          • Mauarundefined Mauar

                            NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                            FutureRaveundefined Offline
                            FutureRaveundefined Offline
                            FutureRave
                            VIP
                            wrote on last edited by
                            #13

                            Mauar skill issue

                            1 Reply Last reply
                            0
                            • FutureRaveundefined FutureRave locked this topic on
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