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  3. plutonium ran into a problem and must be closed

plutonium ran into a problem and must be closed

Scheduled Pinned Locked Moved BO2 Client Support
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  • Resxtundefined Resxt

    Crash with an error (0x000007b, crashdump error or similar)

    There is no easy answer for this but here are some possible solutions

    • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
    • Repair your game: https://plutonium.pw/docs/repair/
    • Update your GPU drivers
    • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
    • Download and run this script to install all the required redist: https://git.io/redists
    • If you're running the game in a virtual machine don't, this doesn't work
    • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
    • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
    • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
    • If you use an Avermedia capture card uninstall its drivers
    • Verify the integrity of your system files:
      Open the start menu and search for "cmd"
      Run cmd as admin
      Copy and paste (right click) each command below one by one in the cmd and press enter after each command
      Only put the next command when the one you ran is finished.
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    Once it's done restart your PC

    As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

    K  I  Xundefined Offline
    K  I  Xundefined Offline
    K I X
    wrote on last edited by
    #3

    Resxt i did it all and still not working😢

    1 Reply Last reply
    0
    • Resxtundefined Resxt

      Crash with an error (0x000007b, crashdump error or similar)

      There is no easy answer for this but here are some possible solutions

      • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
      • Repair your game: https://plutonium.pw/docs/repair/
      • Update your GPU drivers
      • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
      • Download and run this script to install all the required redist: https://git.io/redists
      • If you're running the game in a virtual machine don't, this doesn't work
      • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
      • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
      • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
      • If you use an Avermedia capture card uninstall its drivers
      • Verify the integrity of your system files:
        Open the start menu and search for "cmd"
        Run cmd as admin
        Copy and paste (right click) each command below one by one in the cmd and press enter after each command
        Only put the next command when the one you ran is finished.
      DISM /Online /Cleanup-Image /CheckHealth
      DISM /Online /Cleanup-Image /ScanHealth
      DISM /Online /Cleanup-Image /RestoreHealth
      sfc /scannow
      

      Once it's done restart your PC

      As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

      K  I  Xundefined Offline
      K  I  Xundefined Offline
      K I X
      wrote on last edited by
      #4

      Resxt should i upload my dump files

      Resxtundefined 1 Reply Last reply
      0
      • K  I  Xundefined K I X

        Resxt should i upload my dump files

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #5

        K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

        K  I  Xundefined 1 Reply Last reply
        0
        • Resxtundefined Resxt

          K I X then find what's causing the issue and uninstall it (antivirus, security tool etc.) or install clean copy of Windows

          K  I  Xundefined Offline
          K  I  Xundefined Offline
          K I X
          wrote on last edited by
          #6

          Resxt this is the 2 dump files
          https://drive.google.com/file/d/12SXN0I6i08YmLfkLub1i1GVAwxKGzcQ2/view?usp=share_link

          https://drive.google.com/file/d/10vcMlzemhyCjGcp44KMB-GS2oMQ4Wjad/view?usp=share_link
          I will install a clean windows copy and i hope you can help me fixing this problem ♥ ♥

          1 Reply Last reply
          0
          • ljave018undefined Offline
            ljave018undefined Offline
            ljave018
            wrote on last edited by
            #7

            After installing Windows, first install DirectX and newest redist.
            DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
            Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
            Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

            K  I  Xundefined 1 Reply Last reply
            1
            • ljave018undefined ljave018

              After installing Windows, first install DirectX and newest redist.
              DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35
              Redist: https://aka.ms/vs/17/release/vc_redist.x64.exe
              Also, manually install your Graphics Cards drivers, because Windows can download some drivers that might not work properly.

              K  I  Xundefined Offline
              K  I  Xundefined Offline
              K I X
              wrote on last edited by
              #8

              ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
              any solution or it will never open ??

              ljave018undefined 1 Reply Last reply
              0
              • K  I  Xundefined K I X

                ivanovic I installed a new clean windows copy and directly installed Direct X and Redist and the error still showing
                any solution or it will never open ??

                ljave018undefined Offline
                ljave018undefined Offline
                ljave018
                wrote on last edited by
                #9

                K I X Honestly, the issue's kinda weird.
                Do you have any weird characters in the name of any folder?
                What are your PC specs?

                K  I  Xundefined 1 Reply Last reply
                0
                • ljave018undefined ljave018

                  K I X Honestly, the issue's kinda weird.
                  Do you have any weird characters in the name of any folder?
                  What are your PC specs?

                  K  I  Xundefined Offline
                  K  I  Xundefined Offline
                  K I X
                  wrote on last edited by
                  #10

                  ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                  ljave018undefined 1 Reply Last reply
                  0
                  • K  I  Xundefined K I X

                    ivanovic i have folders names: redist,sound,video,zone,t6,t6r and players

                    ljave018undefined Offline
                    ljave018undefined Offline
                    ljave018
                    wrote on last edited by
                    #11

                    K I X Do you have any weird characters in the username of your PC?
                    I assume that you've set your PC to be in English.
                    Plutonium cannot properly read characters such as š, đ, é, ш, ћ, etc, so that might cause the issue.

                    1 Reply Last reply
                    0
                    • Mauarundefined Offline
                      Mauarundefined Offline
                      Mauar
                      wrote on last edited by
                      #12

                      NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                      FutureRaveundefined 1 Reply Last reply
                      0
                      • Mauarundefined Mauar

                        NOTHING FIXES THIS. So why does it happen every time? LMFAOOO THIS GAME IS A JOKE.

                        FutureRaveundefined Offline
                        FutureRaveundefined Offline
                        FutureRave
                        VIP
                        wrote on last edited by
                        #13

                        Mauar skill issue

                        1 Reply Last reply
                        0
                        • FutureRaveundefined FutureRave locked this topic on
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